Customer care executive ( Pune)

Naukripay; Pune District; On-site; INR 279,000 - 335,000; Full time

Job summary

Naukripay invites applications for a Customer Care Executive in Pune. This full-time role requires 0-3 years of experience and strong English/Hindi communication. You will handle inquiries across calls, email, and messaging channels and ensure customer satisfaction.

You will provide product and policy information, track interactions, and coordinate with sales and operations to resolve issues. Freshers are welcome to apply, with training provided.

Qualifications

• Graduate/12th pass with good communication skills.
• Excellent verbal and written communication in English/Hindi.
• Basic computer knowledge and MS Office skills.
• Good listening, problem-solving, and interpersonal skills.
• Customer-focused and polite attitude.
• Freshers can apply.

Responsibilities

• Handle customer queries through calls, emails, WhatsApp, and other communication channels.
• Provide accurate information about products, services, orders, and company policies.
• Resolve customer complaints professionally and within the required timeline.
• Maintain proper records of customer interactions and feedback.
• Coordinate with sales, operations, and other departments to resolve customer issues.
• Follow up with customers to ensure satisfactory resolution.
• Maintain a positive and professional relationship with customers.
• Achieve customer service and response-time targets.

Skills

Customer Handling

Communication Skills

Complaint Resolution

Telecalling

Follow-up

Problem Solving

Education

Graduate/12th pass

Tools

CRM

MS Office

Job description

Customer Care Executive - Job Description

Job Title: Customer Care Executive

Department: Customer Support

Experience: 0-3 years

Location: [Location]

Employment Type: Full-time

Job Responsibilities

• Handle customer queries through calls, emails, WhatsApp, and other communication channels.
• Provide accurate information about products, services, orders, and company policies.
• Resolve customer complaints professionally and within the required timeline.
• Maintain proper records of customer interactions and feedback.
• Coordinate with sales, operations, and other departments to resolve customer issues.
• Follow up with customers to ensure satisfactory resolution.
• Maintain a positive and professional relationship with customers.
• Achieve customer service and response-time targets.

Requirements

• Graduate/12th pass with good communication skills.
• Excellent verbal and written communication in English/Hindi.
• Basic computer knowledge and MS Office skills.
• Good listening, problem-solving, and interpersonal skills.
• Customer-focused and polite attitude.
• Freshers can apply.

Key Skills

• Customer Handling
• Communication Skills
• Complaint Resolution
• Telecalling
• Follow-up
• CRM
• MS Office
• Problem Solving

Salary: ₹25000-₹30,000 per month (depending on experience and company standards).