Customer Service Specialist

Impetus Career Consultants; Ahmedabad District; On-site; INR 250,000 - 420,000; Full time

Job summary

Impetus Career Consultants is hiring a Customer Service Executive for International US Voice Process. The role involves handling inbound and outbound calls for US customers, resolving billing and service queries, and delivering high-quality support from our India operations.

The position requires at least 6 months of experience in International US Voice Process, comfort with US night shifts, and good CRM familiarity.

Qualifications

• Minimum 6 months of experience in International US Voice Process.
• Strong problem-solving and customer-handling skills.
• Willingness to work in US night shifts.

Responsibilities

• Handle inbound/outbound calls for US customers professionally.
• Resolve queries related to services, billing, or support issues.
• Document customer interactions accurately in CRM.
• Follow process guidelines, compliance, and quality standards.
• Maintain high customer satisfaction through effective communication.
• Meet daily productivity and quality targets.

Skills

Customer handling

Problem solving

US shift readiness

Fast-paced environment

Tools

CRM systems

Job description

Customer Service Executive – International Voice Process (US)

Location

Experience

Minimum 6month experience in International US Voice Process (Mandatory)

Job Description

We are hiring Customer Service Executives with prior experience in International US Voice Process to handle inbound/outbound customer interactions and deliver high-quality customer support.

Key Responsibilities

• Handle inbound/outbound calls for US customers professionally
• Resolve customer queries related to services, billing, or support issues
• Maintain excellent customer satisfaction through effective communication
• Accurately document customer interactions in CRM systems
• Follow process guidelines, compliance, and quality standards
• Meet daily productivity and quality targets

Required Skills & Qualifications

• Minimum 6month of experience in International US Voice Process
• Strong problem-solving and customer-handling skills
• Comfortable working in US shifts / night shifts
• Basic computer knowledge and CRM familiarity
• Ability to work in a fast-paced environment

Preferred Skills

• Experience in BPO / Call Center / Customer Support
• Exposure to customer retention, billing, or technical support