Customer Care Executive | Gurgaon | Fresher Welcome

THR Consultants; Gurugram District; On-site; INR 234,000 - 280,000; Full time

Benefits offered by this job

Six days working

Rotational shifts

Job summary

THR Consultants in Gurugram is hiring for Customer Support Executives (Voice Process) to handle inbound calls about healthcare services. You will provide empathetic, accurate assistance and resolve queries in a timely manner.

Responsibilities include documenting interactions, following guidelines, and escalating complex issues. 0–3 years experience and willingness to work in 24/7 rotational shifts are required.

Qualifications

• 0–3 years of experience in voice customer support.
• Willingness to work in 24/7 rotational shifts.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle inbound customer calls related to healthcare services.
• Provide accurate, empathetic support and resolve queries.
• Document interactions and escalate complex issues as needed.
• Maintain service quality and customer satisfaction.

Skills

Inbound calls handling

Customer support

Empathy

Communication skills

Job description

Interested Candidates call directly to Ms. Aditi-9286982377

We are hiring Customer Support Executives for the Voice Process. The role involves handling inbound customer calls related to healthcare services and providing accurate, empathetic, and timely support.

Key Responsibilities:

• Handle inbound customer calls professionally and efficiently.
• Assist customers with queries related to Apollo product, and basic support.
• Provide accurate information while following service guidelines.
• Document customer interactions and resolutions in the system.
• Escalate complex issues to the concerned team when required.
• Maintain service quality and customer satisfaction standards.
  

Eligibility Criteria:

• 0-3 Years of experience in voice customer support required.
• Willingness to work in 247 rotational shifts.
• Customer-focused attitude with problem-solving skills.
  

Salary & Benefits:

• 23,000in-hand
• 6 days working
• Rotational shifts