BPO Customer Support Executive | International Voice -Sat & Sunday OFF

JobShop; Bengaluru; On-site; INR 240,000 - 300,000; Full time

Job summary

JobShop in Bengaluru is seeking a Customer Support Executive for Voice Process to assist Banking, Healthcare & E-commerce customers. The role includes handling product, service, policy, order and claim queries, delivering an exceptional customer experience through phone conversations. Freshers and experienced candidates are welcome.

Any educational background is acceptable. Excellent English communication is mandatory, and you should be comfortable with rotational night shifts and working

Qualifications

• Freshers and experienced candidates are welcome to apply.
• Candidates from any educational background can apply.
• Excellent English communication skills are mandatory.
• Comfortable working in rotational shifts.
• Willing to work from the office in Bengaluru.
• Basic computer knowledge is required.

Responsibilities

• Handle customer queries exclusively through voice calls.
• Provide accurate information and resolve customer concerns professionally.
• Ensure excellent customer satisfaction during every interaction.
• Maintain call quality and productivity standards.
• Update customer details and interaction records in the system.

Skills

Verbal communication

Active listening

Customer focus

Problem solving

Night shift readiness

Job description

Greetings from JobShop India's Leading BPO Recruitment Partner!

WE ARE HIRING | Banking, Healthcare & E-commerce Customer Support

Position: Customer Support Executive Voice Process

Job Overview

We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice.

Location: Bellandur, Kengeri

5 Days Working & 2 Days Off (Rotational)

Job Responsibilities

• Handle customer queries exclusively through voice calls.


• Provide accurate information and resolve customer concerns professionally.


• Ensure excellent customer satisfaction during every interaction.


• Maintain call quality and productivity standards.


• Update customer details and interaction records in the system.

Eligibility

• Freshers and experienced candidates are welcome to apply.


• Candidates from any educational background can apply.


• Excellent English communication skills are mandatory.


• Comfortable working in rotational shifts.


• Willing to work from the office in Bengaluru.


• Basic computer knowledge is required.

Skills Required

• Strong verbal communication.


• Good listening and problem-solving skills.


• Customer-focused attitude.


• Ability to work in rotational shifts including night shifts