Customer Care Executive

IDP; New Delhi, Gurugram District; Sur place; INR 200 000 - 420 000; Plein temps

Résumé du poste

Imperial Design Personnel is seeking a customer service representative to engage with customers via calls and emails, address inquiries, and guide them to suitable resolutions. The role emphasizes adherence to scripts, policy familiarity, and maintaining positive customer relations.

Graduates are welcome; prior call center experience is preferred. Strong English communication and a customer-focused attitude are essential for success and meeting personal and team targets.

Qualifications

• Experience in customer service or call centers.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management and ability to meet targets.
• Excellent communication and listening skills, with strong English (and regional language if applicable).

Responsabilités

• Handle inbound and outbound calls to customers and clients.
• Identify customer needs, resolve issues and provide solutions.
• Follow the company’s customer service script for consistency.
• Be well-read on company policies and FAQs to answer queries.
• Maintain good customer relations.
• Meet personal targets and contribute to team targets.

Connaissances

CRM practices

Customer-oriented attitude

Multitasking

Time management

Target achievement

Communication skills

Listening skills

Formation

Graduate/Post Graduate in any field

Description du poste

The purpose of this role is to bridge the gap by giving fast track services to our customers. The

primary role of the customer service representative is to interact with customers to address their

concerns, answer their questions and assist them with their needs. A customer service

representative will often answer customer phone calls and emails, responding to customers'

questions and concerns.

Role & responsibilities

Handle inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues, and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related

answers.

• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets

Preferred candidate profile

Graduate/Post Grad in any field

• Prior experience with customer service and call centres in

relevant job roles.

• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving

skills.

• Excellent communication and listening skills with good

command over the English language/ regional if applicable