Customer Care Executive

YOU Broadband India Ltd.; Vadodara; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading broadband service provider in India is looking for a Customer Care Executive to handle subscriber complaints and ensure customer satisfaction. The role requires strong verbal and written skills in English and Hindi, along with the ability to resolve service issues across various communication platforms. Join a challenging environment focused on innovation and customer care.

Qualifications

• Verbal and written communication skills in English and Hindi.

Responsibilities

• Attend to subscriber complaints from various sources.
• Resolve service-related issues and communicate with customers.
• Tag escalations in the CRMS.

Skills

Proficiency in English

Proficiency in Hindi

Job description

Overview

YOU Broadband is looking for a Customer Care Executive who is seeking a challenging and innovative environment to meet our business requirements.

Responsibilities

• Attending broadband subscribers' problems/complaints received by various sources like social media, email, or walk-ins at the office and/or various consumer forums and government portals.
• Resolving product or service related complaints and replying to customers over phone calls, emails or via provided communication platforms in accordance with internal guidelines and policies.
• Tagging escalations in CRMS.
• Be ready for any ad-hoc duties if required.

Qualifications

• Proficiency in English and Hindi with verbal and written skills.