Customer Care Executive - Telecommunication

Foundever; Mumbai; On-site; INR 223,000 - 279,000; Full time

Benefits offered by this job

Performance incentives

Upselling incentives

Retention incentives

Job summary

Foundever in Mumbai is hiring Customer Service Executives for the Tele Communications process. You will assist customers with broadband-related queries and ensure customer satisfaction through effective issue resolution.

The role involves handling inbound calls, addressing billing and account concerns, and identifying upselling opportunities to promote services. Shifts are 24x7 with 5 working days and 2 rotational offs, location Andheri.

Qualifications

• Minimum HSC/Graduate.
• Good communication skills in English.
• Customer service experience preferred.
• Freshers with excellent communication skills may also apply.

Responsibilities

• Handle inbound customer service calls and resolve customer queries.
• Assist customers with broadband, internet connectivity, billing, and account-related concerns.
• Retain existing customers by addressing concerns and offering suitable solutions.
• Identify upselling opportunities and promote relevant products/services.
• Maintain high levels of customer satisfaction and service quality.
• Accurately document customer interactions and follow process guidelines.

Skills

Customer handling

Problem solving

Computer basics

Rotational shifts

Education

HSC/Graduate

Job description

Contact HR Danica - 9702047648

We are hiring Customer Service Executives for the Tele Communications process.

The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution.

Key Responsibilities:

• - Handle inbound customer service calls and resolve customer queries.
• - Assist customers with broadband, internet connectivity, billing, and account-related concerns.
• - Retain existing customers by addressing concerns and offering suitable solutions.
• - Identify upselling opportunities and promote relevant products/services.
• - Maintain high levels of customer satisfaction and service quality.
• - Accurately document customer interactions and follow process guidelines.

Eligibility Criteria:

• - Minimum HSC/Graduate.
• - Good communication skills in English.
• - Customer service experience preferred.
• - Freshers with excellent communication skills may also apply.

Salary & Benefits:

• - Salary: 20,000 25,000 per month.
• - Performance Incentive: Up to 2,000 per month.
• - Additional earnings through Upselling and Retention incentives.

Shift Details:

• - 24x7 Rotational Shifts.
• - 5 Days Working.
• - 2 Rotational Week Offs.

Location: Andheri

Preferred Skills:

• - Strong customer handling skills.
• - Problem-solving ability.
• - Basic computer knowledge.
• - Ability to work in rotational shifts.