Customer Care Executive

Chavara Matrimony; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Chavara Family Welfare Centre is seeking a full-time Customer Service Executive to reach out to prospective and existing customers, sharing information about our services and ensuring a positive experience. You will understand customer requirements, provide appropriate solutions, and maintain accurate records in the database.

You will also coordinate with internal teams to ensure timely delivery of services and uphold quality standards.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to handle customer inquiries and maintain strong relationships.
• Basic computer knowledge and data entry skills are required.
• Ability to work in a target-oriented, team-based environment.

Responsibilities

• Contact prospective and existing customers to provide information about our services.
• Handle customer inquiries and ensure a positive customer experience.
• Understand customer requirements and provide appropriate solutions.
• Maintain regular follow-ups with customers and build strong relationships.
• Accurately enter and update customer information in the database.
• Coordinate with internal teams to ensure timely service delivery.
• Achieve assigned customer service and follow-up targets while maintaining quality standards.

Skills

Excellent communication

Interpersonal skills

Customer handling

Relationship management

Data entry

Basic computer knowledge

Team-based environment

Problem-solving

Job description

Chavara Family Welfare Centre | Full time

• Contact prospective and existing customers to provide information about our services.
  
• Handle customer inquiries and ensure a positive customer experience.
  
• Understand customer requirements and provide appropriate solutions.
  
• Maintain regular follow-ups with customers and build strong relationships.
  
• Accurately enter and update customer information in the database.
  
• Coordinate with internal teams to ensure timely service delivery.
  
• Achieve assigned customer service and follow-up targets while maintaining quality standards.
  

Requirements

• Excellent communication and interpersonal skills.
  
• Good customer handling and relationship management skills.
  
• Basic computer knowledge and data entry skills.
  
• Ability to work in a target-oriented and team-based environment.
  
• Positive attitude with strong problem-solving abilities.