Customer Care Executive

WNS; Pune District, Pimpri-Chinchwad; Vor Ort; INR 201.000 - 312.000; Vollzeit

Zusammenfassung

WNS in Pune is hiring for an International Voice Process role. You will handle inbound/outbound customer interactions, resolve queries, and deliver strong service in a fast-paced BPO setting.

The role emphasizes clear English communication, customer focus, and problem-solving skills, with rotation shifts and standard BPO practices. Fresh graduates or graduates with International Voice/BPO experience are welcome.

Qualifikationen

• Undergraduate/Graduate freshers are eligible to apply.
• Graduates with experience in International Voice / BPO domain are also welcome.

Aufgaben

• Handle customer calls for international clients professionally and efficiently.
• Understand customer issues and provide accurate resolutions.
• Maintain high standards of communication and customer satisfaction.
• Adhere to process guidelines and quality parameters.
• Document customer interactions appropriately.

Kenntnisse

English communication

Customer focus

Problem solving

Ausbildung

Undergraduate/Graduate

Graduates with International Voice/BPO experience

Jobbeschreibung

About the Company

We are hiring Customer Support Associates for an International Voice Process at our Pune location.

About the Role

The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer issues and provide accurate resolutions
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Qualifications

• Undergraduate/Graduate freshers are eligible to apply
• Graduates with experience in International Voice / BPO domain are also welcome

Required Skills

• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability

Preferred Skills

• Experience in International Voice / BPO domain

Pay range and compensation package

5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)

Contact Person: HR Smrati Chouhan

Contact Details: 7738127147