Customer Service Associate - Voice

WNS; Pune District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Training and career development

Supportive work environment

Growth opportunities

Job summary

WNS in Pune is seeking enthusiastic Customer Service Executives to join our team. You'll handle inquiries across phone, email and chat, ensuring accurate information and a positive experience for customers. Freshers or candidates with up to 2 years of experience are welcome to apply.

You will maintain records, follow policies, and strive to meet personal and team targets while collaborating with internal departments for timely resolution.

Qualifications

• Graduate/Undergraduate candidates may apply depending on requirements.
• Excellent verbal and written English communication skills.
• Basic computer proficiency and MS Office familiarity.
• Strong problem-solving and interpersonal abilities.
• Ability to perform well in a fast-paced environment.

Responsibilities

• Handle inbound/outbound customer interactions via phone, email, chat or other channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service and process information to customers.
• Follow company policies, quality standards and guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Skills

Verbal & written English

Customer-centric attitude

Interpersonal skills

Problem-solving

Fast-paced environment

Learnability

Education

Graduate/Undergraduate can apply

Tools

MS Office

Job description

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and elevate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with excellent communication skills are encouraged to apply.

Working Conditions

• Location: Pune
• Shift: Rotational shifts
• Weekly Off: 2 rotational week off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization