Customer care Executive

Nextenti Tech Private Limited; NTR; Presencial; INR 167.000 - 279.000; Jornada completa

Descripción de la vacante

Nextenti Tech Private Limited is seeking a Customer Service Representative to manage large volumes of inbound calls and inquiries from customers. You will identify needs, build trust, provide accurate information, and resolve issues to ensure satisfaction.

You will also keep records, follow procedures, and strive to deliver a positive experience across every interaction. The ideal candidate has a Bachelor’s Degree and will thrive in a fast-paced environment, maintaining clear communication and

Responsabilidades

• Manage large amounts of incoming calls and customer inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and ensure a positive customer experience.

Educación

Bachelor's Degree

Descripción del empleo

Job Description

Responsibilities

• Manage large amounts of incoming calls and customer inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and ensure a positive customer experience.

Location

bhavanipuram, Vijayawada, Andhra Pradesh, India 520010

Qualification

Bachelor's Degree

Department

General