Customer care Manager

Nextenti Tech Private Limited; NTR; Sur place; INR 550 000 - 900 000; Plein temps

Résumé du poste

Nextenti Tech Private Limited is seeking a Customer Care Manager to lead the customer care team and ensure exceptional service delivery. You will develop and implement policies, monitor performance, and guide the team to resolve complex inquiries with timely resolutions.

The role requires overseeing collaboration across departments, analyzing feedback, and presenting metrics to senior management while ensuring compliance with policies and regulations.

Qualifications

• Degree is required.

Responsabilités

• Lead and manage the customer care team to ensure exceptional service delivery.
• Develop and implement customer service policies and procedures.
• Monitor and evaluate the performance of the customer service team, providing guidance and support where necessary.
• Handle complex customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
• Collaborate with other departments to improve customer service operations and enhance the customer experience.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Prepare and present reports on customer service metrics to senior management.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Foster a positive and motivating work environment within the customer care team.

Formation

Degree

Description du poste

Responsibilities

• Lead and manage the customer care team to ensure exceptional service delivery.
• Develop and implement customer service policies and procedures.
• Monitor and evaluate the performance of the customer service team, providing guidance and support where necessary.
• Handle complex customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
• Collaborate with other departments to improve customer service operations and enhance the customer experience.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Prepare and present reports on customer service metrics to senior management.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Foster a positive and motivating work environment within the customer care team.

Job Description

• Lead and manage the customer care team to ensure exceptional service delivery.
• Develop and implement customer service policies and procedures.
• Monitor and evaluate the performance of the customer service team, providing guidance and support where necessary.
• Handle complex customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
• Collaborate with other departments to improve customer service operations and enhance the customer experience.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Prepare and present reports on customer service metrics to senior management.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Foster a positive and motivating work environment within the customer care team.

Location

Gollapudi, Vijayawada, Andhra Pradesh, India 520010

Qualification

Degree

Department

General