Customer Care Executive

Madhuban Motors; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Madhuban Motors is seeking a proactive Customer Relations Executive in Mumbai to contact customers and schedule vehicle service appointments. The role emphasizes strong communication, customer-first service, and efficient scheduling to ensure a smooth customer experience.

The ideal candidate has 1–2 years in customer service or telecalling, preferably in the automobile sector, with excellent verbal and written communication and solid computer skills.

Qualifications

• Graduate in any discipline (preferred).
• 1–2 years in customer service/telecalling or similar role (preferably in the automobile industry).
• Excellent verbal and written communication.
• Strong interpersonal and persuasion skills.
• Basic computer proficiency (MS Office, CRM software, etc.).
• Ability to multitask and manage schedules effectively.

Responsibilities

• Make outbound calls to customers for vehicle service scheduling and follow-ups.
• Provide information on available service slots, maintenance packages, and offers.
• Confirm and remind customers about their scheduled appointments.
• Maintain and update customer records in the database.
• Address customer queries regarding service processes and elevate issues when required.
• Coordinate with the service department to ensure smooth scheduling and customer satisfaction.
• Gather customer feedback post-service and share insights with the team.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Multitasking

CRM knowledge

Education

Graduate

Tools

MS Office

CRM software

Job description

Job Summary:

We are looking for a proactive and customer-oriented Customer Relations Executive to join our team. The primary responsibility of this role is to contact customers and schedule service appointments for their vehicles. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle scheduling efficiently.

Key Responsibilities:

• Make outbound calls to customers for vehicle service scheduling and follow-ups.
• Provide information on available service slots, maintenance packages, and offers.
• Confirm and remind customers about their scheduled appointments.
• Maintain and update customer records in the database.
• Address customer queries regarding service processes and elevate issues when required.
• Coordinate with the service department to ensure smooth scheduling and customer satisfaction.
• Gather customer feedback post-service and share insights with the team.

Requirements:

• Education: Graduate in any discipline (preferred).
• Experience: 1-2 years in customer service, telecalling, or a similar role (preferably in the automobile industry).
• Skills:
  • Excellent verbal and written communication.
  • Strong interpersonal and persuasion skills.
  • Basic computer proficiency (MS Office, CRM software, etc.).
  • Ability to multitask and manage schedules effectively.