Customer Care Executive

Zeebon Technologies; Kamrup Metropolitan; Presencial; INR 89 000 - 167 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary 8,000–15,000 INR per month

Day & night shifts

Training on pujas and temples

Friendly team and growth in startup

Resumo da oferta

Zeebon Technologies in Guwahati is seeking a customer care executive to handle inbound/outbound calls and WhatsApp queries from devotees, offering clear service explanations in Assamese, Hindi or English. You will book pujas and ensure correct data entry.

Day and night shifts are available. Training provided, friendly startup environment, and opportunities to grow while helping families connect with their faith.

Qualificações

• Minimum 1 year of experience in customer care or call center; freshers not invited.
• Minimum 12th pass; graduates preferred.
• Fluent Assamese and Hindi; good English a plus.
• Clear, polite and patient voice with inbound and outbound calls.
• Comfortable with computer, CRM or Google Sheets, and WhatsApp.
• Good typing speed and accurate data entry.
• Ready for day or night shifts.
• Respect for Indian culture, temples and devotees.
• Honest, punctual and responsible.

Responsabilidades

• Answer calls and WhatsApp messages from devotees about pujas, darshan, timings and prices.
• Explain services clearly in Assamese, Hindi or English.
• Help devotees book a puja and enter their details correctly.
• Handle complaints calmly and solve problems.
• Call devotees to confirm bookings and follow up on enquiries and unpaid bookings.
• Send payment links for the balance amount.
• Call pandits and agents to confirm puja arrangements.
• Remind devotees about their puja date and share updates.
• Update every call and booking in our CRM on time.
• Meet daily call and follow-up targets.

Conhecimentos

Customer care

Multilingual

Data entry

CRM familiarity

Communication skills

Time management

Formação académica

12th pass

Graduate

Ferramentas

CRM

Google Sheets

WhatsApp

Descrição da oferta de emprego

Role & responsibilities

Inbound

• Answer calls and WhatsApp messages from devotees about pujas, darshan, timings and prices
• Explain our services clearly and politely in Assamese, Hindi or English
• Help devotees book a puja and enter their details correctly
• Handle complaints calmly and solve the problem

Outbound

• Call devotees to confirm their bookings
• Follow up on enquiries and unpaid bookings, and send payment links for the balance amount
• Call pandits and agents to confirm puja arrangements
• Remind devotees about their puja date and share updates
• Call back devotees who missed our call or left an enquiry

Daily work

• Update every call and booking in our CRM on time
• Meet daily call and follow-up targets

Preferred candidate profile

• Minimum 1 year of experience in customer care, call centre, telecalling, hotel, tourism or a similar job (freshers, please do not apply)
• Minimum 12th pass (Graduate preferred)
• Fluent Assamese and Hindi (good English is a plus)
• Clear, polite and patient voice, with confidence on both inbound and outbound calls
• Comfortable with computer, CRM or Google Sheets, and WhatsApp
• Good typing speed and accurate data entry
• Ready to work day or night shifts
• Respect for Indian culture, temples and devotees
• Honest, punctual and responsible

Perks and benefits

• Salary of Rs 8,000 to Rs 15,000 per month, based on experience and interview
• Day shift and night shift available (work from office in Guwahati)
• Short training on our pujas and temples
• Friendly team and room to grow in a startup
• A meaningful job where you help families connect with their faith