Customer Care Executive Customer Support

Corishta Ltd.; Pune District; On-site; INR 250,000 - 420,000; Full time

Job summary

Corishta Ltd. is seeking a Customer Care Executive to assist members across channels, handling registrations, profiles, introductions and payments. You will use approved support tools to lookup member records and log every interaction, escalating cases to specialists when needed.

The role requires excellent Hindi and English communication, patience for difficult calls, and comfort with multiple applications. Shift work during peak matrimonial season is expected.

Qualifications

• Excellent spoken communication in Hindi and English, with clear written English
• Patient and calm when handling difficult or emotional calls
• Comfortable using a computer and several applications at once
• Careful with member information and disciplined about record keeping
• Willingness to work in shifts during peak matrimonial season
• Any prior customer support, banking, telecom or insurance experience
• A second regional language
• Familiarity with ticketing or CRM tools

Responsibilities

• Answer member queries by phone, email and chat within the agreed response times
• Help members with registration, profile completion and the matching process
• Explain how introductions work and what the member needs to do next
• Use the approved support tools to look up member records and log every interaction
• Escalate cases that need a specialist, and follow up until they are closed
• Handle payment queries accurately and escape any discrepancy
• Never collect money from a member directly; all payments go through the platform

Job description

As Customer Care Executive you answer member queries across the channels the support team uses. You will help members with registration, their profiles, introductions and payments, and you will use the approved support tools to do it properly. The role is a good starting point in customer support and is open to people early in their careers.

Responsibilities

• Answer member queries by phone, email and chat within the agreed response times
• Help members with registration, profile completion and the matching process
• Explain how introductions work and what the member needs to do next
• Use the approved support tools to look up member records and log every interaction
• Escalate cases that need a specialist, and follow up until they are closed
• Handle payment queries accurately and escape any discrepancy
• Never collect money from a member directly; all payments go through the platform

Requirements

• Excellent spoken communication in Hindi and English, with clear written English
• Patient and calm when handling difficult or emotional calls
• Comfortable using a computer and several applications at once
• Careful with member information and disciplined about record keeping
• Willingness to work in shifts during peak matrimonial season
• Any prior customer support, banking, telecom or insurance experience
• A second regional language
• Familiarity with ticketing or CRM tools

Preferred Skills

• Customer support
• Communication
• Ticketing and CRM tools
• Problem solving
• Record keeping
• English and Hindi
• Regional language support
• Escalation handling
• Payment query handling

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Work Location

• Pune, Maharashtra
• Mumbai, Maharashtra