Digital Marketing Executive

Hindu Sacred Journeys; Uttar Pradesh; On-site; INR 223,000 - 391,000; Full time

Benefits offered by this job

Fixed monthly salary with incentives

Leads provided for follow-up

Professional training on packages

Job summary

Hindu Sacred Journeys is seeking a sales-oriented telecalling professional in India to handle inbound and outbound calls, explain pilgrimage and travel packages, and convert inquiries into bookings. You will tailor package details, pricing, and inclusions while managing CRM records and coordinating with operations.

Freshers with strong communication or candidates with 3–5 years in travel sales are encouraged. Hindi fluency with basic English is preferred; field travel is not required.

Qualifications

• 3–5 years of experience in telecalling, telesales, travel sales or customer acquisition.
• Experience in travel agencies, tour operators or tourism preferred.
• Freshers with excellent communication and a strong interest in sales may apply.
• Good Hindi communication; basic English preferred.
• Confident telephone communication and ability to engage customers professionally.
• Strong persuasion, negotiation, follow-up and sales-conversion skills.
• Ability to understand customer requirements and explain travel packages clearly.
• Comfortable handling inbound enquiries and outbound follow-up calls.
• Basic computer knowledge, MS Excel, email and WhatsApp communication.
• Familiarity with CRM/lead-management software an advantage.
• Target-oriented, disciplined and team player.

Responsibilities

• Handle inbound and outbound calls with customers enquiring about HSJ's pilgrimage and domestic travel packages.
• Explain tour packages, itineraries, destinations, pricing, accommodation, transportation and package inclusions.
• Handle customer enquiries for Char Dham Yatra, Uttarakhand, Himachal Pradesh and other travel destinations offered by the company.
• Understand customer requirements, travel dates, group size and budget to recommend suitable packages.
• Follow up with prospective customers through phone calls and WhatsApp to generate interest and close sales.
• Handle customer questions, price-related objections and booking-related queries professionally.
• Prepare and share package quotations and relevant travel information with interested customers.
• Convert prospective enquiries into confirmed bookings and achieve assigned sales targets.
• Maintain accurate records of enquiries, customer conversations, follow-ups and booking status in the company's CRM or lead-management system.
• Coordinate with the internal operations team for the smooth handover of confirmed bookings

Skills

Telecalling

Telesales

Travel sales

Customer acquisition

Communication skills

Persuasion

Negotiation

Follow-up

Teamwork

Tools

CRM software

Lead-management software

MS Excel

Job description

Role & responsibilities

• Handle inbound and outbound calls with customers enquiring about HSJ's pilgrimage and domestic travel packages.
• Explain tour packages, itineraries, destinations, pricing, accommodation, transportation and package inclusions.
• Handle customer enquiries for Char Dham Yatra, Uttarakhand, Himachal Pradesh and other travel destinations offered by the company.
• Understand customer requirements, travel dates, group size and budget to recommend suitable packages.
• Follow up with prospective customers through phone calls and WhatsApp to generate interest and close sales.
• Handle customer questions, price-related objections and booking-related queries professionally.
• Prepare and share package quotations and relevant travel information with interested customers.
• Convert prospective enquiries into confirmed bookings and achieve assigned sales targets.
• Maintain accurate records of enquiries, customer conversations, follow-ups and booking status in the company's CRM or lead-management system.
• Coordinate with the internal operations team for the smooth handover of confirmed bookings

Preferred candidate profile

• Three to five years of experience in telecalling, telesales, travel sales or customer acquisition preferred.
• Candidates with experience in travel agencies, tour operators, or tourism will be given preference.
• Freshers with excellent communication skills and a strong interest in sales may also apply.
• Good Hindi communication skills; basic conversational English is preferred.
• Confident telephone communication and the ability to engage customers professionally.
• Strong persuasion, negotiation, follow-up and sales-conversion skills.
• Ability to understand customer requirements and explain travel packages clearly.
• Comfortable handling inbound enquiries and making outbound follow-up calls.
• Basic computer knowledge, MS Excel, email and WhatsApp communication skills.
• Familiarity with CRM or lead-management software will be an advantage.
• Target-oriented, disciplined and capable of working in a team.

Preferred attitude:

A customer-focused sales professional who can build trust over the phone, follow up consistently and convert genuine travel enquiries into confirmed bookings.

Perks and benefits

• Fixed monthly salary(Rs20000-35000) based on experience and suitability.
• Performance-based monthly sales incentives in addition to fixed salary.
• Additional incentives for achieving or exceeding assigned booking targets.
• Professional training on HSJ's pilgrimage packages, destinations, itineraries and sales processes.
• Company-provided customer enquiries and leads for sales follow-up.
• Office-based work with no field sales or outdoor travel requirements.
• Opportunity to develop expertise in travel sales and grow within the company's sales team.
• Support from the internal operations team after booking confirmation.
• Stable, full-time employment with opportunities for performance-based career growth.