CUSTOMER CARE EXECUTIVE

BPO Convergence; Kamrup Metropolitan; On-site; INR 200,000 - 300,000; Full time

Job summary

BPO Convergence Pvt Ltd in India is seeking enthusiastic customer care professionals to join our team. You will handle customer queries, provide accurate information, resolve concerns, and ensure a positive experience.

You will manage calls, maintain records, follow guidelines, and strive to meet performance targets while delivering polite, professional service. This role offers opportunities to grow within a dynamic contact center environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries and provide appropriate solutions.
• Maintain a polite and professional communication style.
• Understand customer requirements and ensure timely resolution.
• Maintain accurate customer interaction records.
• Follow company guidelines and process-related instructions.
• Achieve assigned performance and productivity targets.
• Ensure a positive customer experience throughout the interaction.

Job description

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Customer Care team. The candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries and provide appropriate solutions.
• Maintain a polite and professional communication style.
• Understand customer requirements and ensure timely resolution.
• Maintain accurate customer interaction records.
• Follow company guidelines and process-related instructions.
• Achieve assigned performance and productivity targets.
• Ensure a positive customer experience throughout the interaction.