CUSTOMER CARE EXECUTIVE (CCE)

BPO Convergence; Paschim Bardhaman; On-site; INR 180,000 - 320,000; Full time

Job summary

BPO Convergence Pvt Ltd is seeking customer-focused individuals to join our Customer Care team in India. You will handle customer queries, provide accurate information, and work to resolve concerns while ensuring a positive experience for every interaction.

Responsibilities include professional communication, maintaining records, and meeting performance targets as part of a supportive team. Training provided, with opportunities to grow in a dynamic environment.

Qualifications

• Experience in handling customer interactions

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries and provide appropriate solutions.
• Maintain a polite and professional communication style.
• Understand customer requirements and ensure timely resolution.
• Maintain accurate customer interaction records.
• Follow company guidelines and process-related instructions.
• Achieve assigned performance and productivity targets.
• Ensure a positive customer experience throughout the interaction.

Skills

Customer service

Communication skills

Problem solving

Job description

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Customer Care team. The candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries and provide appropriate solutions.
• Maintain a polite and professional communication style.
• Understand customer requirements and ensure timely resolution.
• Maintain accurate customer interaction records.
• Follow company guidelines and process-related instructions.
• Achieve assigned performance and productivity targets.
• Ensure a positive customer experience throughout the interaction.