Customer Care executive

Kshema; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Kshema General Insurance Limited (Kshema) is seeking a Customer Care Representative to join the domestic call center team in Hyderabad. You will handle inbound/outbound calls, resolve queries, and ensure high customer satisfaction in a fast-paced environment.

Responsibilities include following scripts, maintaining records, and escalating issues as needed. Prior call center experience is advantageous, with basic MS Office/CRM tool proficiency a must.

Qualifications

• 0–2 years experience in a domestic call center.
• Graduate level education is required.
• Prior experience in a call center or customer service role is an advantage.
• Good listening skills and patience are essential.
• Ability to work in a fast-paced environment.
• Basic computer knowledge (MS Office, CRM tools).

Responsibilities

• Handle customer inquiries via phone in a professional and courteous manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and with empathy.
• Maintain records of customer interactions and transactions.
• Follow communication scripts and standard operating procedures.
• Escalate unresolved issues to the appropriate department.
• Meet daily and monthly call targets and quality benchmarks.

Skills

Active listening

Patience

Communication skills

Fast-paced environment

MS Office

Education

Graduate

Tools

CRM tools

MS Office

Job description

Kshema General Insurance Limited (Kshema) was established in 2018 and is India's only Digital Agri Insurance Company catering to farmers/cultivators in the Agriculture Sectors. Kshema enables cultivators with resilience from financial distress due to extreme climate events and perils through localised insurance products. Kshema is leveraging Technology to provide cutting edge insurance solutions to farmers.

Kshema has a pan India presence with more than 500+ employees on roles along with 500+ employees as contractors.

Job Description

JobDescription:

Weare seeking a dedicated and customer-focused individual to join our domesticcall center team as a Customer Care Representative. The ideal candidate will beresponsible for handling inbound and outbound calls, resolving customerqueries, and ensuring a high level of customer satisfaction.

KeyResponsibilities:

• Handle customerinquiries via phone in a professional and courteous manner.
  
• Provideaccurate information about products, services, and policies.
  
• Resolvecustomer complaints and issues efficiently and with empathy
  
• Maintainrecords of customer interactions and transactions.
  
• Followcommunication scripts and standard operating procedures.
  
• Escalateunresolved issues to the appropriate department.
  
• Meet daily andmonthly call targets and quality benchmarks.
  

Requirements

Requirements:

Experienceof0-2 year in a domestic call center

Qualifications:

• Minimumgraduate
  
• Priorexperience in a call center or customer service role is an advantage.
  
• Good listeningskills and patience.
  
• Ability to workin a fast-paced environment.
  
• Basic computerknowledge (MS Office, CRM tools)