Customer Care executive

Kshema Group; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

Kshema General Insurance Limited (Kshema) is seeking a Customer Care Representative for its domestic call center. The role involves handling inbound and outbound calls, resolving customer queries, and maintaining high service levels.

Ideal candidates have 0–2 years in a domestic call center, a graduate degree, and strong listening skills with patience. Proficiency in MS Office and CRM tools is desirable.

Qualifications

• 0–2 years in a domestic call center.
• Graduate or higher.
• Good listening skills and patience.

Responsibilities

• Handle customer inquiries via phone in a professional and courteous manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints empathetically and escalate when needed.
• Maintain records of customer interactions and transactions.
• Follow scripts and standard operating procedures.

Skills

Listening skills

Patience

MS Office

CRM tools

Education

Graduate

Tools

MS Office

CRM tools

Job description

Kshema General Insurance Limited (Kshema) was established in 2018 and is India's only Digital Agri Insurance Company catering to farmers/cultivators in the Agriculture Sectors. Kshema enables cultivators with resilience from financial distress due to extreme climate events and perils through localised insurance products. Kshema is leveraging Technology to provide cutting edge insurance solutions to farmers.

Kshema has a pan India presence with more than 500+ employees on roles along with 500+ employees as contractors.

Job Description

JobDescription:

Weare seeking a dedicated and customer-focused individual to join our domesticcall center team as a Customer Care Representative. The ideal candidate will beresponsible for handling inbound and outbound calls, resolving customerqueries, and ensuring a high level of customer satisfaction.

KeyResponsibilities:

• Handle customerinquiries via phone in a professional and courteous manner.
  
• Provideaccurate information about products, services, and policies.
  
• Resolvecustomer complaints and issues efficiently and with empathy
  
• Maintainrecords of customer interactions and transactions.
  
• Followcommunication scripts and standard operating procedures.
  
• Escalateunresolved issues to the appropriate department.
  
• Meet daily andmonthly call targets and quality benchmarks.
  

Requirements

Requirements:

Experienceof0-2 year in a domestic call center

Qualifications:

• Minimumgraduate
  
• Priorexperience in a call center or customer service role is an advantage.
  
• Good listeningskills and patience.
  
• Ability to workin a fast-paced environment.
  
• Basic computerknowledge (MS Office, CRM tools)