International Customer Service

WNS; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

WNS in Gurugram is hiring for an International Chat Process role. The job involves non-voice chat support for international customers, with undergrad/graduate qualifications preferred. Freshers and experienced candidates are welcome, with rotational shifts and weekly offs.

Key responsibilities include handling chat queries, delivering clear communication, and ensuring customer satisfaction while meeting quality and productivity targets.

Qualifications

• Strong typing and fast accuracy are important for chat responses.
• Clear and professional communication with international customers.
• Ability to stay customer-focused and resolve queries effectively.

Responsibilities

• Handle customer queries through chat and provide effective solutions.
• Maintain professional and clear communication with international customers.
• Resolve customer concerns efficiently while ensuring customer satisfaction.
• Meet quality standards and productivity targets.

Skills

Strong typing skills

Attention to detail

Customer-focused

Problem-solving

Education

UG/Graduate

Job description

Job Description: International Chat Process

We are hiring enthusiastic and customer-focused candidates for the International Chat Process!

• Process: International Chat Support (Non-Voice)
• Location: Gurugram (Gurgaon)
• Qualification: Undergraduate (UG) / Graduate
• Experience: Freshers and experienced candidates are welcome
• Working Days: 5 days a week
• Shifts: Rotational shifts
• Weekly Offs: Rotational offs

Key Responsibilities

• Handle customer queries through chat and provide effective solutions.
• Maintain professional and clear communication with international customers.
• Resolve customer concerns efficiently while ensuring customer satisfaction.
• Meet quality standards and productivity targets.

Candidate Requirements

• Strong typing skills and attention to detail.
• Customer-focused attitude with problem-solving abilities.
• Flexibility to work in rotational shifts and rotational weekly offs.