International Chat Support Executive : Grad/UG Fresher : Gurgaon

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 201,000 - 379,000; Full time

Benefits offered by this job

5 days working

Rotational weekly offs

Night shifts

Cab facility

Transport allowance

International exposure

Career growth opportunities

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is seeking candidates for international chat support roles.

Freshers and experienced applicants are welcome; graduates or undergraduates are eligible for fresher openings. The role involves handling international customer queries via chat, delivering prompt, professional responses, and ensuring high customer satisfaction. Shifts are rotational including night work, with 5 working days and weekly offs.

Qualifications

• Freshers and experienced candidates can apply.
• 1 year of relevant International BPO / Chat Support / Customer Support experience for the experienced position.
• Excellent written and verbal communication skills in English.
• Good typing speed and ability to communicate effectively over chat.
• Strong customer-handling and problem-solving skills.
• Comfortable with rotational/night shifts and 5 days working with weekly offs.

Responsibilities

• Handle customer queries through international chat support.
• Provide prompt, professional and accurate responses to international customers.
• Resolve customer queries related to products, services, orders, accounts or processes.
• Maintain a high level of customer satisfaction through effective communication.
• Follow standard operating procedures, quality guidelines and compliance requirements.
• Maintain accurate records of customer interactions and update relevant systems.
• Meet defined quality, productivity, response time and customer satisfaction targets.
• Escalate complex or unresolved customer issues to the appropriate team.
• Coordinate with internal teams wherever required for timely resolution.

Skills

English proficiency

Customer handling

Problem solving

Typing speed

Chat support

Education

Graduate or undergraduate

Tools

CRM systems

Job description

Role & responsibilities

• Handle customer queries through international chat support.
• Provide prompt, professional and accurate responses to international customers.
• Resolve customer queries related to products, services, orders, accounts or processes.
• Maintain a high level of customer satisfaction through effective communication.
• Understand customer concerns and provide appropriate solutions within defined processes.
• Follow standard operating procedures, quality guidelines and compliance requirements.
• Maintain accurate records of customer interactions and update relevant systems.
• Meet defined quality, productivity, response time and customer satisfaction targets.
• Escalate complex or unresolved customer issues to the appropriate team.
• Coordinate with internal teams wherever required for timely resolution.
• Work comfortably in rotational shifts, including night shifts, as per business requirements.
• Maintain professional communication and a customer-focused approach.

Preferred candidate profile

• Freshers and experienced candidates can apply.
• Graduates / Undergraduates are eligible for the fresher opening.
• Candidates with 1 year of relevant International BPO / Chat Support / Customer Support experience can apply for the experienced position.
• Excellent written and verbal communication skills in English.
• Good typing speed and ability to communicate effectively over chat.
• Strong customer-handling and problem-solving skills.
• Comfortable working in rotational/night shifts.
• Comfortable with 5 days working and rotational weekly offs.
• Basic computer knowledge and familiarity with CRM/customer support tools will be an advantage.
• Candidates should be willing to work from the Gurgaon/Gurugram office location.

Compensation & Benefits

• 18,000 in-hand Freshers
• Up to 34,000 in-hand Graduates with 1 year relevant experience
• 5 Days Working
• Rotational / Roster Weekly Offs
• Night / Rotational Shifts
• Both-side cab facility OR 4,000 transport allowance, as applicable
• International customer exposure
• Career growth opportunities
• Professional work environment
• Opportunity to develop international customer service and communication skills