Customer Care Executive

Digitide; Tamil Nadu; On-site; INR 200,000 - 300,000; Full time

Job summary

Digitide is seeking a Customer Care Executive to be the first point of contact for clients, delivering an exceptional experience across phone, email, and live chat. The role emphasizes maintaining strong relationships, resolving issues promptly, and collaborating with internal teams to improve service delivery.

Ideal candidates will have excellent communication skills, a customer-centric mindset, and the ability to manage multiple tasks efficiently while staying updated on product information

Qualifications

• Excellent communication skills, verbal and written, across channels.
• Customer-centric approach with focus on service quality.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using CRM systems to manage customer data and interactions.
• Ability to work independently and handle high task volumes.

Responsibilities

• Respond to customer inquiries and provide accurate, timely information.
• Resolve customer complaints and ensure a positive outcome.
• Maintain customer satisfaction and build strong relationships.
• Handle a high volume of calls, emails, and chats efficiently.
• Document and update customer records in our systems.
• Collaborate with internal teams to improve service processes.
• Stay updated with product knowledge and company policies.
• Identify and escalate customer risks to relevant teams.
• Provide feedback to improve service strategies.

Skills

Excellent communication

Customer-centric approach

Problem-solving

CRM proficiency

Task management

Tools

CRM systems

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with an exceptional experience. Your role is vital in maintaining positive relationships and ensuring our clients' needs are met. You will handle a variety of customer inquiries, resolve issues, and offer support via multiple channels, including phone, email, and live chat.

Responsibilities

• Respond to customer inquiries and provide accurate, timely information.
• Resolve customer complaints and ensure a positive outcome.
• Maintain a high level of customer satisfaction and build strong relationships.
• Handle a high volume of incoming calls, emails, and chats efficiently.
• Document and update customer records and interactions in our systems.
• Collaborate with internal teams to improve customer service processes.
• Stay updated with product knowledge and company policies to offer accurate advice.
• Identify and escalation potential customer risks or concerns to the relevant teams.
• Provide feedback and suggestions to improve our customer service strategies.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• A customer-centric approach and a passion for delivering exceptional service.
• Strong problem-solving skills and the ability to think critically.
• Proficiency in using customer relationship management (CRM) systems.
• Ability to work independently and manage a high volume of tasks.
• Prior experience in a customer service role, preferably in a call center environment.
• A positive and professional attitude, with a focus on building rapport.
• Basic computer literacy and familiarity with MS Office or similar software.
• Willingness to learn and adapt to new technologies and processes.

Job Info

• Job Identification 263149
• Job Category Customer Support/Operations | BPM