Customer Care Executive

Texmoprecisioncastings; Coimbatore District; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Family Support and Care

Uniform

Paid Holiday

Subsidised Healthy Meals

Work‑Life Balance

Annual Health Check‑ups

Teamwork

Safety and Working for the Community

Open and Transparent Culture

Job summary

A prominent firm in the industry located in Tamil Nadu is seeking a Customer Survey Executive to conduct and analyze customer surveys. The ideal candidate will possess excellent communication skills in Hindi and the ability to work independently, while gathering valuable insights about our products and services. Responsibilities include tracking survey responses and ensuring customer satisfaction. The role offers a range of benefits including medical and life insurance, paid holidays, and a commitment to work-life balance.

Responsibilities

• Conduct customer surveys to collect feedback and insights about products and services.
• Conduct follow‑up calls or emails to customers after surveys.
• Track and report on survey response rates and customer satisfaction metrics.

Skills

Excellent communication

Interpersonal skills

Ability to work independently

Knowledge of customer experience best practices

Job description

The Customer Survey Executive will conduct and analyze customer surveys to gather feedback and insights about our products and services. Excellent communication in Hindi is required for this role.

Responsibilities

• Conduct customer surveys to collect feedback and insights about our products and services.
• Conduct follow‑up calls or emails to customers who have completed the surveys.
• Track and report on survey response rates and customer satisfaction metrics.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently.
• Knowledge of customer experience best practices.

Benefits

• Medical Insurance
• Life Insurance
• Family Support and Care
• Uniform
• Paid Holiday
• Subsidised Healthy Meals
• Work‑Life Balance
• Annual Health Check‑ups
• Teamwork
• Safety and Working for the Community
• Open and Transparent Culture

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