CUSTOMER CARE EXECUTIVE COIMBATORE

Texmoprecisioncastings; Coimbatore District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Remote Working

Medical Insurance

Life Insurance

Family Support and Care

Uniform

Paid Holiday

Subsidised Healthy Meals

Work-Life Balance

Annual Health Check-ups

Teamwork

Safety and Working for the Community

Open and Transparent Culture

Job summary

A leading manufacturing company in Tamil Nadu is seeking a Customer Survey Executive responsible for conducting and analyzing surveys to gather feedback about products and services. The ideal candidate will demonstrate excellent communication skills in Hindi and the ability to work independently. This role offers a supportive remote work environment with various benefits, including medical and life insurance. Join us to help improve our customer experience and contribute positively to our community.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently.
• Knowledge of customer experience best practices.

Responsibilities

• Conduct customer surveys to collect feedback and insights about products and services.
• Conduct follow-up calls or emails to customers who have completed the surveys.
• Track and report on survey response rates and customer satisfaction metrics.

Skills

Excellent communication

Interpersonal skills

Independent worker

Customer experience practices

Job description

The Customer Survey Executive will be responsible for conducting, and analyzing customer surveys to gather feedback and insights about our products and services.

Excellent Communication in Hindi is required for this role.

Responsibilities

• Conduct customer surveys to collect feedback and insights about our products and services.
• Conduct follow-up calls or emails to customers who have completed the surveys.
• Track and report on survey response rates and customer satisfaction metrics.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently.
• Knowledge of customer experience best practices.

Benefits

• Remote Working
• Medical Insurance
• Life Insurance
• Family Support and Care
• Uniform
• Paid Holiday
• Subsidised Healthy Meals
• Work-Life Balance
• Annual Health Check-ups
• Teamwork
• Safety and Working for the Community
• Open and Transparent Culture

Be curious