Customer Care Executive

Fiftyeightam Marketing Street; Kolkata; Sur place; INR 134 000 - 246 000; Plein temps

Avantages offerts par ce poste

Paid Training and development

One way cab facility

Travel Allowance

PF and ESIC benefits

Salary on 1st of every month

Alternate Saturday and Sunday fixed 0

No rotational shift

Paid Leave (PL)

Résumé du poste

Fiftyeightam Marketing Street in Kolkata is seeking personnel for an HR - customer support role. You will handle outgoing calls, respond to queries, and provide accurate information while understanding customer needs and offering appropriate solutions.

The position requires 10th pass or higher, with freshers or experienced candidates encouraged to apply. Strong verbal skills, basic computer knowledge and a patient, team-oriented approach are essential.

Qualifications

• Minimum qualification: Secondary (10th Pass).
• Freshers and experienced candidates can apply.
• Good verbal communication skills.
• Basic computer knowledge.
• Ability to handle customers patiently and professionally.
• Positive attitude and willingness to learn.
• Ability to work independently as well as in a team.

Responsabilités

• Handle outgoing customer calls professionally.
• Respond to customer queries and provide accurate information.
• Understand customer requirements and provide appropriate solutions.
• Maintain proper communication and build positive customer relationships.
• Resolve customer complaints and elevate complex issues when required.
• Maintain daily call records and update customer information.
• Follow company guidelines, processes, and quality standards.
• Achieve assigned daily and monthly performance targets.

Connaissances

Verbal communication

Customer handling

Teamwork

Problem solving

Patience

Basic computer skills

Formation

Secondary (10th Pass)

Description du poste

HR - 7980646232

Roles & Responsibilities

• Handle outgoing customer calls professionally.
• Respond to customer queries and provide accurate information.
• Understand customer requirements and provide appropriate solutions.
• Maintain proper communication and build positive customer relationships.
• Resolve customer complaints and elevate complex issues when required.
• Maintain daily call records and update customer information.
• Follow company guidelines, processes, and quality standards.
• Achieve assigned daily and monthly performance targets.

Eligibility Criteria and Required Skills

• Minimum qualification: Secondary (10th Pass).
• Freshers and experienced candidates can apply.
• Good verbal communication skills.
• Basic computer knowledge.
• Ability to handle customers patiently and professionally.
• Positive attitude and willingness to learn.
• Ability to work independently as well as in a team.

Salary & Benefits

• Salary: As per interview and experience.
• Paid Training and development opportunities.
• Performance-based incentives (as per company incentive plan).
• One way cab facility or Travel Allowance.
• PF and ESIC benefits.
• Salary on 1st of every month.
• Alternative Saturday and Sunday fixed off.
• No rotational shift.
• PL available.