Customer Care Executive

DMart; Bhiwandi, Navi Mumbai, Thane; On-site; INR 180,000 - 240,000; Full time

Job summary

DMart in Maharashtra is seeking a diligent customer-care professional for its Thane location. The role involves logging and resolving customer complaints, coordinating with store teams and internal departments, and generating regular MIS reports for management review.

The ideal candidate will have 0-1 year of customer-handling experience, Graduation, and strong English communication, plus proficiency in MS Word and MS Excel. On-site role at Hiranandani Estate, Thane.

Qualifications

• 0-1 years of experience in a customer-handling role.
• Graduation is required.
• Excellent written and oral communication skills in English.
• Proficiency in MS Word and MS Excel.

Responsibilities

• Log, classify, follow up, and close all customer complaints and queries in coordination with the store teams.
• Actively follow up with internal cross-functional teams to resolve customer complaints.
• Prepare weekly, fortnightly, and monthly MIS reports.

Skills

Excellent English

Written communication

Oral communication

Education

Graduation

Tools

MS Word

MS Excel

Job description

Roles and Responsibilities:

• Log, classify, follow up, and close all customer complaints and queries in coordination with the respective store teams.
• Actively follow up with internal cross-functional teams to resolve customer complaints.
• Prepare weekly, fortnightly, and monthly MIS reports.

Preferred Background and Experience:

• 0-1 years of experience in a customer-handling role.
• Educational background: Graduation.
• Excellent written and oral communication skills with a strong command of English.
• Proficiency in MS Word and MS Excel.

Location - Hiranandani Estate -Thane w

Woff- 2 Days