Customer Care Executive

ZEISS; C Block, Sushant Lok Phase 1; On-site; INR 350,000 - 600,000; Full time

Job summary

ZEISS is seeking a Customer Service Representative to handle complaints, orders, and inquiries for products/services. The role involves coordinating with internal teams via email, phone, and WhatsApp to ensure high-quality service and timely resolutions.

The candidate should have at least 3 years in a customer care role, strong communication skills, and exposure to logistics and delivery management. Graduation is required, and Sunday is a weekly off.

Qualifications

• Experience in handling complaints, orders, and information requests for products/services.
• Proficient in ERP systems and MS Office with strong communication.
• Ability to provide timely solutions and coordinate with internal teams.

Responsibilities

• Document customer complaints and escalations and report them.
• Resolve issues within defined TATs.
• Communicate with customers and internal teams via email, phone, WhatsApp.
• Manage a large team (span of control) of 20 or more.
• Provide data and regular reports to support decision-making.

Skills

Customer service

Communication skills

People management

Logistics

Reporting

Education

Graduation

Tools

ERP system

MS Office

Job description

Reports to Regional Customer Care Manager-West & Central

Purpose of the Role:

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people.

Description of the role: (few points)

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

• Proficiency in any ERP system & Proficiency in MS Office.
• Customer services & support
• Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs
• Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service.
• People Management skills- Should have managed a large team (Span of control)of 20 or more .
• Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
• Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.

Candidate Requirements

• Education Graduation .
• Excellent Communication skills
• Experience 3years minimum in customer care department (serving customers as front liner)
• Sunday is Weekly off

Essential Knowledge and Skills

Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English , Hindi fluency preferred.