Customer Care Executive

Centre for Oncopathology ( a Unit of Tata Cancer Care Foundation); Mumbai City; On-site; INR 350,000 - 520,000; Full time

Job summary

Centre for Oncopathology ( a Unit of Tata Cancer Care Foundation) invites applications for a Customer Care Executive in Mumbai. The role centers on managing helplines, greeting patients, guiding queries, and coordinating with departments to ensure smooth hospital operations.

The candidate should have a minimum graduate qualification and 5–6 years of hospital or laboratory experience, with strong communication and documentation skills. Location: Mahim, Mumbai.

Qualifications

• Minimum graduate qualification required.
• 5–6 years hospital or laboratory experience mandatory.
• Others should not apply.

Responsibilities

• Handle telephone lines and helpline numbers, manage incoming and outgoing calls.
• Greet and welcome patients, guests, and consultants.
• Guide patients and care givers and resolve information requests.
• Provide information about doctor availability.
• Maintain ambience and display materials.
• Monitor hygiene of counters, pamphlets, brochures, and seating areas.
• Coordinate with other departments for smooth hospital operations.
• Check, sort and forward emails, WhatsApp/text messages.
• Review forms for accuracy according to centre policies.
• Track mentions of the centre in media platforms.
• Complete accurate documentation of patient visits.
• Handle discounts/refunds paperwork and reconcile bills/receipts; follow up payments.
• Collect feedback forms and prepare monthly reports.

Education

Graduate or higher

Job description

Role : Customer Care Executive

Location : Mahim, Mumbai

Qualification : Min Graduate

Min Experience : 5-6 Years ( Hospital / Laboratory Experience Mandatory) -- others should not apply

Job Description

• Handling of Telephone lines/ Helpline Numbers (incoming & outgoing calls).Handling queries over the phone or escalating the calls to the concerned departments or to the right person. Handling this in an efficient and pleasant manner
• Greeting and welcoming the patients/guests/consultants both voice and face-to-face.
• Guide patients and care givers as well as any other officials in their queries and resolve information requests
• Provides information about doctor availability, and various information requirements
• Managing the ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices)
• Monitoring the hygiene level of water counters , pamphlets and brochures, registration counters as well as seating areas
• Co-ordinating with the other departments for the smooth operations of the Hospital.
• Check, sort and forward emails, WhatsApp / text messages
• Reviewing all forms for accuracy and completion according to Centre policies prior to accepting
• Keep track of various mentions of the center and its facilities in the various media platforms
• Complete accurate documentation of patient visits.
• Should answer queries from doctors, and healthcare staff.
• Should complete paperwork related to discounts/ refunds immediately
• Should reconcile all bills/ receipts immediately, and follow up pending payments as required
• Collecting feedback forms from the patients and documenting the same. End of the month preparing and analysing reports to manager (feedback and other reports)