Walk-in | Customer Care Executive

Digitide Solutions Limited; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide Solutions Limited in Chennai is seeking a customer support executive to handle inquiries via phone, email, and chat, resolve issues, and provide accurate product information. You will manage a high volume of interactions with a focus on timely responses and data privacy.

Preferred candidates include those with 10th/12th/Graduate qualifications and excellent communication skills, both verbal and written, to engage effectively with customers and colleagues in a fast-paced environment.

Qualifications

• 10th/12th/Graduate
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.

Responsibilities

• Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.
• Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.
• Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
• Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
• Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.
• Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.

Skills

Excellent communication skills

Education

10th/12th/Graduate

Job description

Role & responsibilities

• Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.
• Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.
• Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
• Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.
• Collaborate with cross-functional teams to **escalate** and resolve complex customer issues.
• Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
• Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.
• Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.

Preferred candidate profile

• 10th/12th/Graduate
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.