Customer Care Executive

HIVADO; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

A personal care product company in Bengaluru seeks a Customer Care & Admin Executive. In this full-time role, you will manage customer interactions across calls, WhatsApp, and emails while ensuring a seamless experience. Ideal candidates will have strong communication skills and a proactive attitude, with 0-2 years experience in customer support or admin roles. This position plays a crucial part in maintaining customer satisfaction and efficiently resolving grievances.

Qualifications

• 0–2 years in customer support or admin roles.
• Strong communication skills are essential.
• Experience in D2C or personal care is a plus.

Responsibilities

• Handle incoming and outgoing customer calls.
• Manage WhatsApp Business conversations.
• Respond to customer emails regarding complaints and inquiries.
• Coordinate with teams to resolve issues quickly.

Skills

Strong proficiency in English

Ability to communicate in Hindi and/or Kannada/Tamil

Good phone etiquette

Comfortable using WhatsApp Business

Patient and organized

Tools

Google Sheets

Job description

Customer Care & Admin Executive

Job Description

Full-time, On-site

About the Role

We are looking for a Customer Care & Admin Executive who will manage all customer touchpoints—calls, WhatsApp, emails, and internal coordination. This role is critical for ensuring smooth customer experience, quick grievance handling, and seamless support across teams. No heavy experience required—1–2 years is ideal, as long as communication skills are strong and the attitude is right.

Key Responsibilities

Customer Support & Communication

• Handle incoming and outgoing calls for queries, order updates, and support.
• Manage WhatsApp Business conversations with timely and clear responses.
• Respond to customer emails, including complaints, product questions, returns, and replacements.
• Provide accurate product information and guidance.

Grievance & Issue Resolution

• Take ownership of customer grievances end-to-end — delays, damages, wrong products, refunds.
• Coordinate with warehouse, courier partners, and internal teams to close issues quickly.
• Maintain and update a daily grievance tracker.
• Ensure responses are empathetic, professional, and aligned with brand tone.

Admin & Coordination

• Assist with daily coordination between operations, warehouse, and marketing.
• Manage basic admin tasks — data entry, logs, order tracking sheets, documentation.
• Raise internal tickets or alerts for repeated quality or delivery issues.
• Support in special requests, COD confirmations, and feedback logging.

Skills & Language Requirements

• Strong proficiency in English — spoken and written.
• Ability to communicate in Hindi and/or Kannada/Tamil preferred.
• Good phone etiquette and clarity of speech.
• Comfortable using WhatsApp Business, email, and Google Sheets.
• Patient, calm, organized, and strong at follow-ups.

Experience

• 0–2 years in customer support or admin roles.
• Freshers with strong communication skills may be considered.
• D2C or personal care experience is a plus but not mandatory.

What Success Looks Like

• Quick issue closure and reduced escalations.
• High customer satisfaction and warm brand experience.
• Smooth coordination with operations and warehouse.
• Accurate, timely responses across all channels.

Why This Role Matters

You will be the voice and frontline of the brand—ensuring every customer interaction feels premium, helpful, and thoughtful. At HIVADO, grooming is identity, and your role shapes how customers experience that identity every day.

Seniority level

Associate

Employment type

Full-time

Job function

• Customer Service
• Management
• Consulting

Industries

Personal Care Product Manufacturing