Customer care Executive

Nextenti Tech Private Limited; NTR; On-site; INR 200,000 - 400,000; Full time

Job summary

Nextenti Tech Private Limited in Vijayawada is seeking a customer service professional to manage large volumes of inbound calls and inquiries, identify customer needs, and build sustained relationships through open and interactive communication.

You will provide accurate information, resolve complaints, keep records, and follow guidelines to ensure a positive customer experience. The role requires a Bachelor’s Degree and is based on-site in Bhavanipuram, Vijayawada.

Qualifications

• Bachelor's degree required.

Responsibilities

• Manage large amounts of incoming calls and customer inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.take the extra mile to engage customers and ensure a positive customer experience.

Education

Bachelor's Degree

Job description

Job Description

• Manage large amounts of incoming calls and customer inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and ensure a positive customer experience.

Responsibilities

• Manage large amounts of incoming calls and customer inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.Take the extra mile to engage customers and ensure a positive customer experience.

Location

bhavanipuram, Vijayawada, Andhra Pradesh, India 520010

Qualification

Bachelor's Degree

Department

General