Customer Care Executive

Digitide Solutions Limited; India; On-site; INR 350,000 - 600,000; Full time

Job summary

A global technology firm is seeking a Customer Care Executive in India to provide support and handle inquiries. You will be crucial in maintaining customer satisfaction through effective communication and troubleshooting technical issues. Candidates should have 1-2 years of customer care experience, excellent communication skills, proficiency in CRM systems, and a positive attitude. This role offers an opportunity to work in a dynamic environment focused on delivering exceptional customer service.

Qualifications

• Minimum 1-2 years of experience in customer care or support.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of digital technologies.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Troubleshoot technical issues to ensure customer satisfaction.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Strong problem-solving skills

Customer-centric approach

Time management skills

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the primary point of contact for our customers, handling inquiries, providing product information, and offering technical support. Your role is crucial in maintaining customer satisfaction and building long-term relationships. You will work closely with our team to ensure a seamless and efficient customer care process.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, and live chat.
• Offer product knowledge and guide customers through our range of digital solutions.
• Troubleshoot technical issues and provide effective solutions to ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback for future reference.
• Collaborate with the team to identify and address customer pain points, improving overall customer experience.
• Ensure compliance with company policies and procedures during customer interactions.
• Stay updated with the latest product developments and industry trends to offer accurate information.
• Build strong relationships with customers, fostering a positive and professional image of the company.
• Escalate complex or sensitive customer issues to the appropriate team members for resolution.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 1-2 years of experience in a customer care or support role, preferably in a tech-focused industry.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and analytical skills, with a customer‑centric approach to issue resolution.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage a high volume of customer interactions efficiently.
• A positive and friendly attitude, with a passion for delivering exceptional customer service.
• Basic knowledge of digital technologies and a willingness to learn and adapt to new tools.
• Excellent time management and organizational skills to prioritize tasks effectively.

Job Info

• Job Identification 257293
• Job Category Customer Support/Operations | BPM