Walk-in | Customer Care Executive

Ahinjay Enterprises

Hyderabad

In loco

INR 200.000 - 450.000

Tempo pieno

8 giorni fa

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Vantaggi offerti da questo lavoro

Competitive salary package (2.0 – 4.5

Descrizione del lavoro

Ahinjay Enterprises is seeking a proactive Customer Care Support Executive in Hyderabad to handle queries via multiple channels, resolve issues promptly, and maintain high CSAT scores. The role requires CRM experience, strong communication, and adherence to SLAs. Fixed day shift, full-time employment, with a salary in the 2.0–4.5 LPA range.

The candidate will log interactions in CRM, meet AHT targets, and collaborate with internal teams to improve service delivery.

Competenze

Excellent verbal and written communication required.
Strong technical troubleshooting and problem-solving.
Hands-on experience with CRM tools and ticket management.
Ability to meet AHT, CSAT, and other KPIs.

Mansioni

Handle queries via phone, email, chat, and tickets.
Provide prompt, accurate resolutions.
Log and track interactions in the CRM.
Escalate complex issues to internal teams.
Follow up to ensure complete resolution.
Maintain documentation and SLA adherence.

Conoscenze

Excellent communication

Technical troubleshooting

CRM proficiency

Ticket management

AHT/CSAT KPIs

Team collaboration

Independent work

Time management

MS Office

Formazione

Graduate in any discipline

Strumenti

CRM Software

MS Office

Descrizione del lavoro

Job description

Position: Customer Care Support Executive

Experience: 15 Years

Salary: 2.0 LPA 4.5 LPA

Job Location: Hyderabad

Shift: Fixed Day Shift

Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused Customer Care Support Executive to provide exceptional support to our customers. The ideal candidate should have excellent communication skills, strong technical troubleshooting abilities, and experience working with CRM systems. The candidate will be responsible for resolving customer queries while maintaining high service quality standards and achieving key performance metrics.

Key Responsibilities

Handle customer queries through phone, email, chat, and support tickets.
Provide prompt and accurate resolutions to customer issues.
Maintain excellent CSAT (Customer Satisfaction) scores by delivering quality customer service.
Meet and maintain defined AHT (Average Handle Time) targets without compromising service quality.
Understand customer requirements and provide appropriate technical guidance.
Log, track, and update customer interactions in the CRM system.
Escalate complex technical issues to the concerned internal teams whenever required.
Follow up with customers to ensure complete issue resolution.
Maintain accurate documentation of customer interactions and resolutions.
Collaborate with internal teams to improve customer experience and service delivery.
Adhere to company policies, quality standards, and service level agreements (SLAs).

Required Skills

Excellent verbal and written communication skills.
Good technical troubleshooting and problem-solving skills.
Hands-on experience with CRM tools.
Knowledge of customer support processes and ticket management.
Ability to achieve AHT, CSAT, and other customer service KPIs.
Strong interpersonal and relationship management skills.
Ability to work independently and as part of a team.
Good analytical and time management skills.
Proficiency in MS Office applications.

Preferred Qualifications

Graduate in any discipline.
1–5 years of experience in Customer Care, Customer Support, Technical Support, or CRM Support.
Experience in SaaS, CRM, ERP, or IT product support will be an added advantage.

Key Performance Indicators (KPIs)