Customer Care Executive

Primus Global Technologies; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Two-way cab facility

Life Insurance

Medical Insurance

World Class Facility - Cafeteria, Gym,

Sports arena, Amphitheatre, Theme bas

Job summary

Primus Global Technologies is seeking candidates for an International Process Job focused on handling US-based customer calls. You will provide product and service support or technical assistance, communicating clearly and resolving issues efficiently.

The role requires excellent verbal and written communication, strong technical knowledge, and the ability to work in rotational night shifts. Benefits include comprehensive insurance and a world-class facility with various amenities.

Qualifications

• Experience in international customer support
• Excellent verbal and written communication
• Good technical knowledge and analytical skills

Responsibilities

• Handle calls from US-based customers for product, service, or technical support.
• Provide solutions, resolve queries, and document interactions accurately.
• Coordinate with teams as needed to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Technical knowledge

Analytical thinking

Night shifts

Job description

FACE 2 FACE Interview

Role & responsibilities

Job description

An International Process Job is a job where the executives are assigned to handle the calls from customers in the U.S. These jobs include product and service support or technical support in which the customer is calling to solve an issue.

Skills Required

Excellent Verbal and Written Communication skills.
Experience only with International Customer support Role only on papers)
Good Technical Knowledge.
Good Logical reasoning & analytical skills.
Able to interact with customers Call, should be able to answer servicing questions.
Able to work in Rotational night shifts (US)

Benefits

5 Days working 2 week off.

• US Shifts
• Two-way cab facility.
• Life Insurance.
• Medical Insurance
• World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones