Customer Care Executive

Hasiru Dala Innovations; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Hasiru Dala Innovations in Bengaluru seeks a motivated client relations coordinator to manage payment follow-ups, ensure timely invoice generation, and collect client feedback. You will maintain and update the customer database, respond to calls, emails, and WhatsApp messages, and work with field teams to resolve service issues.

Fresh graduates are encouraged to apply. Strong verbal and written communication, good Microsoft Office skills (Excel and Word), and solid organizational abilities are

Qualifications

• Excellent verbal and written communication skills.
• Familiarity with Microsoft Office including Excel and Word.
• Ability to coordinate with multiple teams and manage follow-ups.
• Strong organizational and record-keeping abilities.
• Fresh graduates are encouraged to apply.

Responsibilities

• Follow up with assigned clients for timely payment recovery and outstanding invoice collections.
• Ensure monthly invoices are generated and shared with clients on time.
• Collect customer feedback and testimonials from assigned clients quarterly.
• Maintain and regularly update the customer database, including contract details, renewal dates, and customer contact information.
• Respond to customer calls, emails, and WhatsApp messages.
• Coordinate with the field operations team to resolve customer complaints and service-related issues within defined timelines.
• Maintain records of customer complaints, service requests, leads generated, and customer feedback.
• Prepare and share impact reports with corporate clients as per the reporting schedule.
• Build positive customer relationships to improve customer satisfaction and retention.

Skills

Verbal communication

Written communication

Coordination

Organization

Record keeping

Tools

Microsoft Excel

Microsoft Word

MS Office

Job description

• Follow up with assigned clients for timely payment recovery and outstanding invoice collections.
• Ensure monthly invoices are generated and shared with clients on time.
• Collect customer feedback and testimonials from assigned clients quarterly.
• Maintain and regularly update the customer database, including:
  o Contract details
  o Renewal dates
  o Customer contact information
• Handle the customer helpline as per the assigned roster.
• Respond to customer calls, emails, and WhatsApp messages.
• Coordinate with the field operations team to resolve customer complaints and service-related issues within defined timelines.
• Maintain records of:
  o Customer complaints
  o Service requests
  o Leads generated
  o Customer feedback received through the helpline
• Prepare and share impact reports with corporate clients as per the reporting schedule.
• Build positive customer relationships to improve customer satisfaction and retention.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of Microsoft Office(Excel, word).
• Ability to coordinate with multiple teams and manage follow-ups.
• Good organizational and record-keeping skills.
• Freshers and recent college graduates are encouraged to apply.