Customer Care Executive

JobItUs; Ahmedabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

JobItUs is hiring a Customer Care Executive for their inbound process in Ahmedabad. The role involves handling customer complaints and providing solutions while ensuring customer satisfaction.

Ideal candidates should have a graduate degree and 0-5 years of experience in client-facing roles. Fluency in English, Hindi, and Gujarati is necessary. The position offers a full-time on-roll contract with a day shift schedule and quality benefits.

Qualifications

• Minimum 0-5 years of client-facing experience.
• Fluency in English, Hindi, and Gujarati.
• Excellent verbal communication skills in English.

Responsibilities

• Handle customer complaints and provide appropriate solutions.
• Attract potential customers and answer inquiries.
• Identify and assess customer needs to achieve satisfaction.

Skills

Product Knowledge

Quality Focus

Problem Solving

Market Knowledge

Documentation Skills

Conflict Resolution

Information Analysis

Multi-tasking

Education

Graduate/Postgraduate degree in any field (except engineering)

Job description

Position: Customer Care Executive - Inbound Process

Location: Ahmedabad

No. of open positions: 5

Work schedule: 6 days working & 2 rotational Saturdays off

Work timings: Day shift only

Job type: On-roll full time

Responsibilities

Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolutions.

Attract potential customers by answering questions and suggesting information about services.

Identify and assess customer needs, achieve satisfaction, and follow communication procedures, guidelines, and policies.

Handle call and email inquiries raised by prospects and clients, with accuracy, attention to detail, and clear explanation of complex information.

• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Conflict Resolution
• Information Analysis
• Multi-tasking

Qualifications

• Minimum qualification: graduate/postgraduate degree in any field except engineering.
• 0-5 years of experience in the Mutual Fund industry or comparable client‑facing experience in other industries.
• Positive and respectful attitude.
• Fluency in at least three languages: English, Hindi, Gujarati.
• Excellent verbal and vocal communication skills in English.
• Loyal, honest, and possessing a long‑term vision and decision‑making ability.