Customer Care Executive

Prudent Corporate Advisory Services Ltd.; Ahmedabad; On-site; INR 279,000 - 390,600; Full time

Job summary

A financial services company in Ahmedabad is urgently hiring a Customer Care Executive. You'll handle complaints and assist customers by answering questions about services while ensuring high-quality communication. Ideal candidates should have 0-5 years of experience in client handling and demonstrate fluency in English, Hindi, and Gujarati along with excellent communication skills.

Qualifications

• Fluency in English, Hindi, & Gujarati required.
• 0-5 years of experience in Mutual Fund or client handling.
• Must have strong communication skills.

Responsibilities

• Handle complaints and provide solutions within time limits.
• Attract potential customers by answering queries.
• Manage call and email inquiries from clients.

Skills

Problem Solving

Documentation Skills

Multi-tasking

Product Knowledge

Quality Focus

Conflict Resolution

Communication Skills

Education

Graduate or Post Graduate (except engineering)

Job description

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Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process.

Location: Ahmedabad- Gulbai Tekra

Experience required: 0-4 years

Job Description :

• We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions.
• Attracts potential customers by answering questions & suggesting information about services. Identify and assess customer’s needs to achieve satisfaction & follow communication procedures, guidelines & policies.
• Handling call and email inquiries /queries raised by the prospects & clients.
• Accuracy, attention to detail and ability to explain complex information clearly and simply.
• He who applies must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.

Qualifications :

• Minimum qualification required is graduate/post graduate degree in any field except engineering.
• The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients.
• He/she should have a right attitude.
• We are looking for a candidate with fluency of at least 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal & Vocal communication skill in English.
• Candidate should be loyal, honest.
• Candidate should have a long term vision & should be a decision maker.

Interested candidates can apply on [e-mail]