Customer Care Executive – Inbound Process - JG

IAssess Consultants LLP; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

A leading consultancy firm in Ahmedabad is looking for a Customer Care Executive to provide outstanding support by managing client queries and ensuring satisfaction. The ideal candidate should have strong communication skills and a customer-first approach. This entry-level role requires a graduate/postgraduate degree and fluency in English, Hindi, and Gujarati. Join a growth-oriented team in the financial services space.

Qualifications

• 0–5 years of experience in customer care.
• Candidates from the Mutual Fund industry preferred.
• Ability to multi-task and analyze information.
• Strong documentation and conflict-resolution skills.
• Strong problem-solving, documentation and conflict-resolution skills.
• Ability to multi-task with accuracy and attention to detail.
• Loyal, honest and committed with a long-term career vision.
• Decision-making ability with a customer-centric mindset.

Responsibilities

• Handle inbound calls and email inquiries from prospects and clients.
• Provide accurate information, solutions, and alternatives.
• Identify and assess customer needs.
• Document interactions and maintain records.
• Proactively follow up with customers.
• Proactively follow up with customers to ensure query resolution.
• Suggest information about services to attract and retain customers.

Skills

Fluency in English

Fluency in Hindi

Fluency in Gujarati

Communication skills

Problem-solving

Attention to detail

Education

Graduate/Postgraduate in any field (except Engineering)

Job description

Customer Care Executive – Inbound Process - JG

Posted 2 days ago. Be among the first 25 applicants.

IAssess Consultants LLP provided pay range

This range is provided by IAssess Consultants LLP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Work Mode: 6 Days Working

Experience: 0–5 years

Qualification: Graduate / Postgraduate (any field except Engineering)

About The Role

We’re looking for a Customer Service Representative (Inbound) — also referred to as Customer Care Executive — to deliver outstanding support by handling client queries, resolving complaints, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-first approach.

What You’ll Do

• Handle inbound calls and email inquiries from prospects and clients.
• Provide accurate information, solutions, and alternatives within agreed timelines.
• Identify and assess customer needs to achieve high levels of satisfaction.
• Follow communication procedures, guidelines, and policies.
• Document interactions and maintain accurate records.
• Proactively follow up with customers to ensure query resolution.
• Suggest information about services to attract and retain customers.

What You Bring

• Graduate/Postgraduate in any field (except Engineering).
• 0–5 years of experience in customer care. Candidates from the Mutual Fund industry preferred, though experience in other industries with client handling exposure will also be considered.
• Fluency in English, Hindi & Gujarati (must).
• Excellent verbal & vocal communication skills in English.
• Strong problem-solving, documentation, and conflict-resolution skills.
• Ability to multi-task, analyze information, and work with accuracy & attention to detail.
• Loyal, honest, and committed with a long-term career vision.
• Decision-making ability and customer-centric mindset.

Why Join Us?

This role is more than just answering queries—it’s about building trust, delivering quality service, and creating long-term relationships with clients. You’ll be part of a professional, growth-oriented team with opportunities to enhance your skills in the financial services space.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Education