Customer Care Executive

KAAPRO; Delhi; On-site; INR 180,000 - 270,000; Full time

Job summary

KAAPRO in Delhi is seeking a Customer Care Executive to handle inquiries, resolve complaints and ensure high customer satisfaction. The ideal candidate will communicate effectively in English and Hindi and manage customer interactions via calls, emails, and chats.

You will maintain CRM records, coordinate with internal teams, and follow up to ensure issues are resolved. A calm, professional demeanor is essential in a fast-paced FMCG/D2C/e-commerce environment.

Qualifications

• 1–2 years of customer service experience, preferably in FMCG, D2C, or e-commerce.

Responsibilities

• Handle incoming calls, emails, chats, and social media queries from customers.
• Provide accurate product/service information and resolve customer concerns promptly.
• Maintain records of customer interactions and update CRM systems.
• Coordinate with internal teams to resolve escalated issues.
• Follow up with customers to ensure their concerns are resolved.
• Suggest process improvements to enhance customer experience.

Skills

English & Hindi

Problem solving

Interpersonal skills

Communication skills

Tools

CRM tools

Basic computer knowledge

Job description

We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.

We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.

About the Role

We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.

Responsibilities

• Handle incoming calls, emails, chats, and social media queries from customers.
• Provide accurate product/service information and resolve customer concerns promptly.
• Maintain records of customer interactions and update CRM systems.
• Coordinate with internal teams to resolve escalated issues.
• Follow up with customers to ensure their concerns are resolved.
• Suggest process improvements to enhance customer experience.

Qualifications

• 1–2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.

Required Skills

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and interpersonal skills.
• Basic computer knowledge and familiarity with CRM tools.

Preferred Skills

• Prior experience in call center/BPO/e-commerce.
• Knowledge of order management, returns, and refunds process.
• Ability to remain calm and professional under pressure.