Customer Support Executive - Hindi Communication

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking a Customer Support Executive in Bengaluru. You will engage with customers via phone, email, or chat, impart product knowledge, and resolve issues to ensure high satisfaction. Maintain meticulous records and collaborate to enhance support processes.

You will need strong problem-solving skills, multitasking ability, and a positive, eager-to-learn attitude while delivering friendly, timely assistance in Hindi.

Qualifications

• Proficient in Hindi; able to communicate clearly in speech and writing.
• Strong problem-solving skills with a customer-first attitude.
• Able to juggle multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Engage with customers by phone, email, or chat, answering queries promptly.
• Share clear and helpful product/service details to guide customers.
• Resolve issues with a focus on customer satisfaction and positive outcomes.
• Record interactions accurately and maintain consistent documentation.
• Collaborate with teammates to improve support processes and experiences.
• Stay informed about products and policies to provide accurate assistance.

Skills

Hindi language

Problem-solving

Multitasking

Customer empathy

Tools

CRM tools

Job description

Join us in delivering top-notch support to our customers! As a Customer Support Executive in Bangalore, your role will be all about connecting with people and making their day a little brighter by helping them with their queries.

Your Day Looks Like

• Engage with customers through phone, email, or chat, answering their questions promptly and professionally.
• Share clear and helpful details about our products and services to guide customers effectively.
• Solve customer issues with a focus on satisfaction, turning challenges into positive experiences.
• Keep track of every interaction with our customers, ensuring all details are accurately recorded.
• Work alongside your colleagues to brainstorm ways to enhance the customer support process and improve experiences.
• Stay informed about our products and company policies so you can provide the best assistance possible.

You’re a Fit If

• You communicate effortlessly in Hindi, both spoken and written.
• Problem-solving is your strong suit, and you genuinely care about putting customers first.
• You can juggle multiple tasks without breaking a sweat.
• Familiarity with customer support tools is a bonus but not a must.
• You bring a positive vibe and are excited to learn new things along the way.

In this role, you’ll gain valuable skills that will shape your career in customer support. Get ready to make an impact while building lasting relationships with customers!