Customer Service Associate

Clean Harbors; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Clean Harbors in Pune (Baner) seeks a Customer Success Associate to be the primary contact for customers, handling inbound calls and driving value from our products and services. You will assist customers remotely from Pune during US shifts, ensuring courteous, professional service and cross-selling opportunities.

The role focuses on managing payments, scheduling services and resolving general queries while maintaining a strong customer relationship and achieving sales targets.

Qualifications

• 2+ years of experience in B2B/B2C inbound sales.
• Excellent communication, stakeholder management and customer orientation.
• Strong English communication skills (neutral) with ability to build relationships.

Responsibilities

• Manage inbound calls from existing customers and assist in a courteous, professional manner.
• Provide customer support via phone, email/chat; process payments and schedule services.
• Act as an agent for cross-sell and upsell opportunities after assessing customer needs.

Skills

Inbound sales

B2B/B2C

Communication skills

English proficiency

Cross-selling

Relationship building

Team player

Job description

Job Overview

Customer Success Associate will be the primary point of contact for our customers. Through the interactions, they will help our customers see the value in our product/services and ensure they are able to use it to its fullest potential. The prime responsibility of this position is to manage inbound calls from our existing customers and assist in an efficient, courteous, professional manner. The key role involves providing customer support via phone, email/chat, processing payments, scheduling services, handling general queries and cross‑selling our products across North America.

Responsibilities

• Manage inbound calls from existing customers and assist in an efficient, courteous, professional manner.
• Provide customer support via phone, email/chat, process payments, schedule services, handle general queries and cross‑sell our products across North America.
• Act as an agent for cross‑sell and upsell opportunities after assessing customer needs.
• Maintain sales pipeline and follow up towards closure of pending sales opportunities.
• Ensure adherence to hygiene and data security while handling calls and payment information.

Qualifications

• 2+ years of experience with strong handling of B2B/B2C inbound sales.
• Excellent communication, stakeholder management, persuasive, influential, and customer orientation skills.
• Strong English communication skills (neutral) with ability to build relationships and tailor solutions.
• Proficient in objection handling while pitching or new sale.
• Demonstrated work ethic, integrity, willingness to learn, passion, and commitment.
• Growth mindset, high change agility, ability to learn quickly and adapt.
• Team player thriving in a rapidly changing environment.
• Disciplined, adaptable, accountable, meets sales targets and operational standards.

Requirements

• Location: Pune, Baner.
• Shift: US Shifts (4:30 PM - 9:00 PM login time).