International Customer Service Representative (Voice& Chat )

Spes Staffing Solutions; Pune District; On-site; INR 400,000 - 670,000; Full time

Benefits offered by this job

Both-Way Cab Facility

Incentives

Career Growth Opportunities

Immediate Hiring

Job summary

Spes Staffing Solutions in Pune invites applications for an International Customer Service Associate. The role focuses on UK & US clients in a blended voice and chat setup, delivering high-quality support from our Pune office.

Freshers and experienced candidates are welcome, with incentives and a competitive salary package based on performance. The position requires excellent English communication, strong customer-service orientation, and willingness to work in rotational shifts.

Qualifications

• UG / Graduate from any stream
• Excellent English communication skills
• Strong customer-service orientation
• Willingness to work in rotational shifts
• Minimum 6 months of International Voice Process experience (for experienced)

Responsibilities

• Handle customer interactions from UK & US customers through Voice and Chat
• Understand customer requirements and provide accurate resolutions
• Handle customer queries professionally and efficiently
• Deliver a high-quality customer experience on every interaction
• Follow process guidelines, quality standards and compliance requirements
• Maintain productivity, quality and other process KPIs
• Document customer interactions accurately in the relevant systems
• Escalate complex issues to the appropriate team when required

Skills

Excellent English communication

Customer-service orientation

Active listening

Multitasking

Interpersonal skills

Education

UG / Graduate from any stream

Job description

INTERNATIONAL CUSTOMER SERVICE ASSOCIATE | UK & US PROCESS |VOICE & CHAT

BUILD YOUR CAREER WITH A GLOBAL CUSTOMER SUPPORT OPPORTUNITY!

Are you confident in English communication and looking to build a successful career in the International BPO / Customer Support industry?

This is an excellent opportunity to work with UK & US customers in a dynamic International Voice & Chat Process, with attractive salary packages, incentives, cab facility, and strong career-growth opportunities.

JOB DETAILS

• Location: Pune
• Role: International Customer Support Associate
• Process: UK & US
• Mode: Work From Office (WFO)
• Process Type: Voice & Chat / Blended
• Working Days: 5 Days Working
• Weekly Off: 2 Rotational Days
• Shifts: Rotational Shifts
• Cab: Both-Way Cab Facility
• Hiring: Limited Openings | Immediate Hiring

ATTRACTIVE SALARY & BENEFITS

• Freshers: Up to 4 LPA
• Experienced Candidates: Up to 6.7 LPA
• Performance-Based Incentives
• Salary based on experience, communication skills and interview performance
• Both-Way Cab Facility
• Excellent opportunities for career growth and internal promotions

ELIGIBILITY CRITERIA

For Freshers:

• UG / Graduate from any stream
• Excellent English communication skills
• Strong customer-service orientation
• Willingness to work in rotational shifts

For Experienced Candidates:

• Minimum 6 months of International Voice Process experience is mandatory
• Experience in International BPO / Customer Support will be preferred

Candidates should have:

• Excellent verbal and written English communication
• Strong customer-handling and interpersonal skills
• Good problem-solving abilities
• Active listening and multitasking skills
• Professional attitude and customer-focused approach

KEY RESPONSIBILITIES

• Handle customer interactions from UK & US customers through Voice and Chat
• Understand customer requirements and provide accurate resolutions
• Handle customer queries professionally and efficiently
• Deliver a high-quality customer experience on every interaction
• Follow process guidelines, quality standards and compliance requirements
• Maintain productivity, quality and other process KPIs
• Document customer interactions accurately in the relevant systems
• Escalate complex issues to the appropriate team whenever required

WHY JOIN US?

• International Customer Exposure
• Attractive Salary Package
• Performance-Based Incentives
• Both-Way Cab Facility
• Career Growth Opportunities
• Professional Work Environment
• Opportunity to work with UK & US Customers
• Great platform to build a long-term career in International BPO

Take the next step in your career and become part of a growing International Customer Support team!