International Non Voice Process CHAT and EMAIL Immediate joiner

Moon Consultants; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Moon Consultants in Pune is hiring International Customer Support professionals for non-voice channels. Freshers and graduates are welcome; strong written English and typing skills are essential. You will handle emails and chats, provide accurate solutions, and maintain quality across international customers.

Work hours include rotational/night shifts; immediate joiners preferred. Salary ranges from 3 LPA to 5 LPA, reflecting entry-level international support in Pune.

Qualifications

• Freshers welcome; graduates eligible.
• Excellent written English and good communication.
• Willing to work in shifts including night.
• No prior experience required; training provided.

Responsibilities

• Handle international customer queries via email, chat, and non-voice channels.
• Provide accurate, timely resolutions and maintain service quality.
• Document and update customer records accurately.
• Escalate complex cases to the concerned teams when required.
• Work in rotational/night shifts as required.

Skills

Written English

Typing speed

Communication

Problem solving

Education

Graduate/Undergraduate

Job description

Job Title: International Customer Support | Non-Voice | Freshers

Work Locations: Pune Viman Nagar | Magarpatta | Yerwada | Hinjewadi
Salary: 3 LPA – 5 LPA
Hiring: Immediate Joiners Preferred

Role & Responsibilities

• Handle international customer queries through email, chat, and other non-voice channels.
  
• Provide accurate and timely resolutions to customer concerns.
  
• Maintain professional written communication and service quality.
  
• Understand customer issues and provide appropriate solutions.
  
• Escalate complex cases to the concerned team when required.
  
• Maintain proper records and update customer information accurately.
  
• Work in rotational/night shifts as per business requirements.
  

Preferred Candidate Profile

• Graduates and Undergraduates can apply.
  
• Freshers are welcome.
  
• Excellent English communication skills, especially written English.
  
• Good typing, comprehension, and problem-solving skills.
  
• Comfortable working in an international BPO/customer support environment.
  
• Willing to work in rotational/night shifts.
  
• Immediate joiners preferred.