Customer Service - International Voice Process - WFH after 6 months

Emblaze Hiring Solutions; Pune District; Remote; INR 240,000 - 360,000; Full time

Job summary

Emblaze Hiring Solutions in Pune requires a customer service executive to handle inbound and outbound calls for international clients. You will understand queries, provide timely resolutions, and maintain professional communication to ensure a high-quality customer experience.

This role suits freshers with excellent English and candidates who can work in 24/7 rotational shifts. Strong listening, problem-solving, and multitasking abilities are essential for success.

Qualifications

• Freshers with excellent English communication are welcome.
• Graduate / Undergraduate candidates can apply.
• Prior international BPO experience is preferred.
• Excellent verbal and written communication and active listening are essential.

Responsibilities

• Handle inbound/outbound calls for international clients.
• Understand queries and provide accurate resolutions.
• Maintain professional communication and high-quality customer experience.
• Identify customer requirements and troubleshoot basic issues.
• Follow process guidelines, quality standards, and compliance.
• Document interactions in the CRM accurately.
• Escalate complex issues to the appropriate team.
• Meet targets for quality, productivity, CSAT, and attendance.

Skills

Spoken English

Communication

Interpersonal skills

Active listening

Problem solving

Education

Graduate / Undergraduate

Tools

CRM software

Job description

Job Responsibilities

• Handle inbound/outbound customer calls for international clients.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain professional communication and deliver a high-quality customer experience.
• Identify customer requirements, troubleshoot basic issues where applicable, and provide appropriate solutions.
• Follow defined process guidelines, quality standards, and compliance requirements.
• Document customer interactions accurately in the CRM/system.
• Escalate complex issues to the appropriate team whenever required.
• Meet defined targets related to quality, productivity, customer satisfaction, and attendance.

Eligibility

• Graduate / Undergraduate candidates can apply, depending on the process.
• Freshers with excellent English communication skills are welcome.
• Candidates with prior international BPO/customer service experience will be preferred.
• Excellent verbal and written communication and active listening skills.
• Comfortable working in 247 rotational shifts.
• Basic computer knowledge and ability to work on multiple applications.
• Candidates should be customer-focused, confident, and professional.

Skills Required

• Excellent spoken English and neutral/global accent.
• Strong communication and interpersonal skills.
• Good listening and problem-solving abilities.