Application Support Specialist

Previse Solutions; Kozhikode district; On-site; INR 300,000 - 500,000; Full time

Job summary

Previse Solutions in India (Kerala, Kozhikode district) is seeking a technically adept individual to provide application support and troubleshooting to ensure high availability and performance.

You will collaborate with development teams, document support processes, and address customer concerns promptly while participating in ongoing training to uplift team capabilities.

Qualifications

• Provide technical support and troubleshoot applications to ensure high availability and performance.
• Collaborate with development teams to resolve complex issues and implement solutions.
• Develop and maintain documentation of application support processes and procedures.
• Analyze and resolve customer complaints and concerns professionally and promptly.
• Participate in training and knowledge-sharing sessions to enhance team capabilities.
• Identify and implement process improvements to increase efficiency and productivity.

Responsibilities

• Provide technical support and troubleshoot applications to ensure high availability and performance.
• Collaborate with development teams to resolve complex issues and implement solutions.
• Develop and maintain documentation of application support processes and procedures.
• Analyze and resolve customer complaints and concerns professionally and promptly.
• Participate in training and knowledge-sharing sessions to enhance team capabilities.
• Identify and implement process improvements to increase efficiency and productivity.

Job description

• Provide technical support and troubleshoot applications to ensure high availability and performance.
• Collaborate with development teams to resolve complex issues and implement solutions.
• Develop and maintain documentation of application support processes and procedures.
• Analyze and resolve customer complaints and concerns professionally and promptly.
• Participate in training and knowledge-sharing sessions to enhance team capabilities.
• Identify and implement process improvements to increase efficiency and productivity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.