Customer Advisor

wroots global pvt ltd; Bangalore Rural; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

5 Days Working

US Shift

Free Cab Facility

Fuel Allowance 3,000/month (eligible外)

Free Meals/Food Facility

Retention Bonus

Career Growth Opportunities

Professional and Employee-FriendlyWork

Job summary

Wroots Global Pvt Ltd in Bengaluru is hiring for an International Customer Support Advisor (International Voice Process) to handle inbound and outbound customer interactions in a US-shift environment. Freshers and experienced candidates may apply.

The role focuses on delivering accurate information, resolving queries, and maintaining high service quality while using AI-enabled tools to enhance efficiency and customer experience.

Qualifications

• Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Excellent verbal communication skills in English.
• Strong listening, problem-solving, and interpersonal skills.
• Basic computer knowledge.
• Willingness to work in US shifts.
• Customer service experience in an international voice process will be an added advantage.

Responsibilities

• Handle customer queries and concerns via voice s.
• Provide accurate information and effective resolutions to customers.
• Maintain high levels of customer satisfaction and service quality.
• Escalate complex issues to the appropriate teams when required.
• Follow company policies, quality standards, and compliance guidelines.
• Update customer records and interaction details accurately in the system.
• Meet productivity, attendance, and performance targets.
• Utilize AI-enabled tools and support systems to improve efficiency and customer experience.

Skills

Verbal English

Listening skills

Problem solving

Interpersonal skills

Basic computer knowledge

US shift readiness

Education

Graduate in any discipline

Job description

Job Title: International Customer Support Advisor (Customer Support)

Location: Marathahalli,Kadubeesanahalli, Bengaluru

Job Summary:

We are hiring enthusiastic and customer-focused professionals for an International Voice Process. The role involves handling inbound and outbound customer interactions, resolving queries, providing exceptional customer service, and ensuring a positive customer experience. Freshers and experienced candidates are welcome to apply.

Roles & Responsibilities:

• Handle customer queries and concerns via voice s.
• Provide accurate information and effective resolutions to customers.
• Maintain high levels of customer satisfaction and service quality.
• Escalate complex issues to the appropriate teams when required.
• Follow company policies, quality standards, and compliance guidelines.
• Update customer records and interaction details accurately in the system.
• Meet productivity, attendance, and performance targets.
• Utilize AI-enabled tools and support systems to improve efficiency and customer experience.

Eligibility Criteria:

• Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Excellent verbal communication skills in English.
• Strong listening, problem-solving, and interpersonal skills.
• Basic computer knowledge.
• Willingness to work in US shifts.
• Customer service experience in an international voice process will be an added advantage.

Benefits:

• 5 Days Working 2 Consecutive Weekly Offs US Shift Two-Way Free Cab Facility Fuel Allowance of 3,000/month for eligible male employees residing outside cab coverage areas Free Meals/Food Facility Attractive Retention Bonus Career Growth Opportunities Professional and Employee-Friendly Work Environment

Selection Process:

• HR Screening Round Online Assessment Round Operations Round