CRM Helpdesk Executive

Khazana Jewellery; Chennai District; On-site; INR 240,000 - 320,000; Full time

Job summary

Khazana Jewellery in Chennai is seeking a Centralised Customer Relationship Executive who will be the first point of contact for customers across regions, delivering prompt and personalized assistance, including handling outbound calls.

You will manage case handling, lead management from DTH activities, follow-ups, and inbound/outbound calls, requiring 2 to 4 years in customer service and multilingual skills in Kannada, Telugu, and English.

Qualifications

• Any Graduate with at least 2 to 4 years of experience in customer service or CRM support roles.
• Should be multilingual - Kannada, Telugu, and English

Responsibilities

• Case Handling
• Lead Management from DTH (Direct-to-Home) Activities
• Opportunity Follow-Up
• Inbound and Outbound Calls

Skills

Kannada

Telugu

English

Education

Any Graduate

Job description

Role & responsibilities

The Centralised Customer Relationship Executive will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling outbound calls.

Key Responsibilities:

1. 1. Case Handling
2. 2. Lead Management from DTH (Direct-to-Home) Activities
3. 3. Opportunity Follow-Up
4. 4. Inbound and Outbound Calls

Preferred candidate profile

Any Graduate with at least 2 to 4 years of experience in customer service or CRM support roles.

Should be multi linguistic - Kannada, Telugu, and English