Cusotmer care Executive

Grassroots Solutions & Services; Mysuru; On-site; INR 180,000 - 240,000; Full time

Job summary

Grassroots Solutions & Services in Mysuru is hiring a Customer Service Executive to handle inbound and outbound calls, resolve queries, and provide information on products and services. You will maintain CRM records and ensure service quality while meeting productivity targets.

The role suits freshers or candidates with up to two years of experience, with strong English communication and language skills in Hindi and regional languages.

Qualifications

• 0–2 years of experience in Customer Service, BPO, Voice Process, Call Center, or Customer Support.
• Freshers with excellent communication skills are encouraged to apply.
• Good verbal and written communication skills in English.
• Knowledge of Hindi and regional languages (Kannada, Tamil, Telugu, etc.) is an added advantage.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts and a target-driven environment.
• Strong problem-solving and customer-handling skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within the defined SLA.
• Provide accurate information about products, services, and company policies.
• Record customer interactions and update CRM systems with complete details.
• Follow up on customer requests to ensure timely resolution.
• Escalate unresolved issues to the appropriate team whenever required.
• Maintain high standards of customer satisfaction and service quality.
• Meet productivity, quality, and attendance targets.
• Adhere to company processes, compliance guidelines, and data security policies.
• Work collaboratively with internal teams to ensure seamless customer support.

Skills

Communication skills

Customer service

Problem solving

Typing skills

MS Office

CRM knowledge

Tools

CRM

MS Office

Job description

We are looking for enthusiastic and customer-focused Customer Service Executives to handle inbound and outbound customer interactions. The role involves resolving customer queries, providing product and service information, ensuring customer satisfaction, and maintaining service quality standards

Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within the defined SLA.
• Provide accurate information about products, services, and company policies.
• Record customer interactions and update CRM systems with complete details.
• Follow up on customer requests to ensure timely resolution.
• Escalate unresolved issues to the appropriate team whenever required.
• Maintain high standards of customer satisfaction and service quality.
• Meet productivity, quality, and attendance targets.
• Adhere to company processes, compliance guidelines, and data security policies.
• Work collaboratively with internal teams to ensure seamless customer support.

Eligibility & Requirements

• 0–2 years of experience in Customer Service, BPO, Voice Process, Call Center, or Customer Support.
• Freshers with excellent communication skills are encouraged to apply.
• Good verbal and written communication skills in English.
• Knowledge of Hindi and regional languages (Kannada, Tamil, Telugu, etc.) is an added advantage.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts and a target-driven environment.
• Strong problem-solving and customer-handling skills.

Preferred Skills

• Excellent communication and interpersonal skills.
• Customer-centric approach.
• Active listening and conflict resolution skills.
• Basic MS Office and CRM knowledge.
• Ability to multitask and work under pressure.