Customer Relationship Executive

Cancer Healer Centre; New Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

Cancer Healer Centre in New Delhi, India is seeking a CRM/Customer Support professional to manage patient records and coordinate care across centers.

You will handle calls, follow ups, and enquiries with a focus on timely resolution and excellent service, leveraging CRM tools and healthcare knowledge.

This role requires 1-4 years of experience and strong communication, ensuring smooth operations for patients and internal teams.

Qualifications

• Experience in CRM and patient information management.
• Excellent verbal and written communication.
• Strong coordination and follow-up abilities.

Responsibilities

• Manage and maintain accurate customer / patient information in the CRM System.
• Handle customer / patient calls, queries, requests, and follow up professionally.
• Conduct timely follow up with existing and prospective patients / Customers.
• Coordinate with centers, doctors, operations, and other relevant teams for timely resolution of queries.
• Track appointments, inquiries, follow ups, leads, and customer interactions.

Skills

CRM experience

Healthcare domain knowledge

Telecalling

Customer support

Patient coordination

Education

Any Graduate

Tools

CRM Software

Job description

Role & responsibilities

1. Manage and maintain accurate customer / patient information in the CRM System.
2. Handel customer / patient calls, queries, requests, and follow up professionally.
3. Conduct timely follow up with existing and prospective patients / Customers.
4. Coordinate with centers, doctors, operations, and other relevant teams for timely resolution of queries.
5. Track appointments, inquiries, follow ups, leads, and customer interactions.

Preferred candidate profile

Any Graduate. 1-4 Years of experience in CRM, Customer Relationship Management, Healthcare, Telecalling, Customer support, patient coordination or similar roles.

Excellent verbal and written communication skill.

Strong customer handeling and interpersonal skills.

Good follow up and coordination abilities.